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Event First Aid Service

'When lives on the line,

every second count, 
A timely intervention ...

could be all that is needed to help.'

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關於我們

About us

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When making your event risk assessments for your upcoming event, did you cover/consider the liability concern regarding your event first aid aspect?

 

"First Aid"

  • This critical medical term refers to the immediate assistance and care provided to those who are ill or injured in emergencies or accidents. Mastering first aid skills not only determines life and death but also helps establish the proper sequence and prioritization of treatment in medical emergencies, ensuring the best possible outcomes for most injured. Our role becomes paramount in out-of-hospital environments, with unknown medical histories and unpredictable environmental conditions, with no margin for error.

 

  • Therefore, we must ensure that our services meet modern medical standards and are legally qualified to provide medical services to the public. "Event First Aid Service Ltd." has comprehensive liability insurance to safeguard the quality of our services, skills, knowledge, and the use of medical equipment. We diligently fulfill our corporate responsibilities, providing high-quality medical services to the public, protecting the interests of all stakeholders in the event, and preventing any avoidable medical claims or public relations issues.

「急救」

  • 是一個關鍵的醫療術語,指在緊急情況或事故中為生病或受傷的人提供初步立即救援和照護。
    充分掌握急救技能不僅可以決定生死,還有助於確定緊急情況下的正確治療順序和優先次序,確保大多數受傷者獲得最佳預後。在醫院外的環境中,病史未知且環境條件難以預測,我們的作用變得至關重要,沒有容許錯誤的餘地。 因此,我們必須確保我們的服務符合現代醫療標準,並具備合法向公眾提供醫療服務的資格。

  • 「Event First Aid Service Ltd.」擁有全面的責任保險,以維護我們的服務質量、技能、知識和醫療設備的使用。我們恪盡企業責任,為公眾提供優質醫療急救服務,維護活動中所有利益相關方的利益,並預防任何可以避免的醫療索賠或公關問題。

Event First Aid Service
Event First Aid Service
Event First Aid Service
Event First Aid Service
Event First Aid Service
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Event First Aid Service
Event First Aid Service
Event First Aid Service

#Event First Aid Service 活動駐場急救服務  

"Event First Aid Service Ltd." attaches great importance to and understands that in the context of Hong Kong’s trend of high transparency, accountability, and increasing public awareness of their rights, in terms of holding these sufficient and adequate valid liability insurance policies to provide medical-related services to the public in Hong Kong, not only can ensure all the interests of your event stakeholders but also can protect your event brand reputation, as well as our legal high standard of service; therefore Everyone can be safe and enjoy a good event experience in your event!

It is important to emphasize that the first aider at your event should be highly trained, equipped with appropriate medical supplies to meet modern practice needs, and adequately prepared to handle emergencies. Their role is to promptly and effectively treat and stabilize any injured individuals on-site. It is crucial to avoid relying solely on calling an ambulance or someone with outdated knowledge of first aid or equipment, as this could potentially put all event stakeholders at risk.

“活動急救服務有限公司”非常重視及了解到,在香港高透明度,問責制及和公眾對自身權利的意識越見提高趨勢的情況下,向公眾提供相關醫療服務持有這些充足有效的責任保險政策可以能保護您所有活動持份者的利益,不僅可以保護您的活動品牌聲譽,還可以確保您的活動獲得我們的高水準合法服務!每個人都可以在安全方面放心在您的活動中享受美好的活動體驗!

溫馨提示:

需要強調的是,活動中的急救人員應該經過嚴格培訓,配備適當的醫療用品以滿足現代醫學實踐需求,

並為處理緊急情況做好充分準備。 他們的作用是及時有效地治療並穩定現場受傷人員的情況。

重要的是要避免因為沒有足夠的急救設備, 或知識過時的急救人員,因為這可能會使所有活動利害關係人面臨風險,

不僅可能導致公關危機影響您的品牌,還可能導致潛在的保險索賠,

最重要的是這種風險可能對患者的健康和結果產生負面影響。

 "Event First Aid Service Ltd" possesses below liability insurance coverage and legally provides service to the public.

1) Medical Malpractice Insurance 

  • Of course, when we hold medical qualifications and our job is to provide medical-related service to the public, we must take liability for every act/ decision we make to the patients. Therefore, there is no reason not to have this insurance coverage to provide medical-related services to the public., ensure the interest of all stakeholders.

  • <Medical Malpractice Insurance> is essential for all professionals in the medical industry. Not only it is to ensure our staff’s background and qualifications meet the highest standards and that liability is fully covered! Additionally, medical malpractice insurance helps maintain the reputation and credibility of healthcare providers. It demonstrates a commitment to patient safety and quality care, which can be reassuring to patients and potential clients

  • Provide your clients with the best liability coverage to ensure the benefits of all your event stakeholders.  Reduce the exposure of all event stakeholders to unnecessary risk claims.

  • In summary, Medical malpractice insurance plays a vital role in our event first aid service. It offers several benefits, including professional assurance, access to legal guidance, and maintaining trust with our patients and all stakeholders. Please be assured that your event safety is our top priority, and we are committed to providing the highest level of care while being fully prepared for any unforeseen situations.

2) Employee Compensation Insurance

 

  • Employee Compensation Insurance, also known as workers' compensation insurance, is a mandatory requirement for employers in Hong Kong. Employees are crucial assets of a company. 'Event First Aid Service Ltd' values the importance of our employees; 

  • Therefore, we purchased for our working staff, a comprehensive and proper Employee Compensation Insurance which conforms to the < Hong Kong Employees' Compensation Ordinance > and allows our employees to feel they are valued and respected, as well as by our clients.

  • Fulfilling the Employees' Compensation Ordinance (ECO)  (Hong Kong Law Chapter 282) governs the regulations and requirements for employee compensation that employers must possess a valid insurance policy that is subject to corresponding obligations with reference to the law (including The Basic Law).

 

     Reference: Hong Kong Employees' Compensation Ordinance (Hong Kong Law Chapter 282)                     https://www.labour.gov.hk/eng/legislat/content1.htm

How does insufficient liability coverage may affect your host event?

If first aid services at an event are perceived as inadequate due to a lack of comprehensive Medical Malpractice Insurance / "Employee Compensation Insurance “coverage, it can have a severe and long-lasting impact on the event's reputation. As such, we make it a top priority to ensure the legitimacy and robustness of our service offerings. 

 

Here are some of the potential consequences:

  • Eroded Trust and Confidence: Without the assurance of properly insured and qualified medical professionals, event attendees may lose trust in the organizers' commitment to their health and safety. This can lead to a widespread perception of the event as being poorly managed and prioritizing cost-cutting over participant welfare.

  • Negative Word-of-Mouth and Reviews: Dissatisfied attendees are likely to share their negative experiences, both in-person and through online reviews and social media. This can quickly spread, damaging the event's reputation and deterring potential future attendees.

  • Reduced Attendance and Sponsorship: The tarnished reputation can significantly impact the event's ability to attract attendees, as well as secure sponsorships and partnerships. Potential participants may choose to avoid the event, while sponsors may be hesitant to associate their brands with an event perceived as unsafe.

  • Regulatory Scrutiny and Legal Consequences: Depending on the severity of any incidents or issues arising from inadequate first aid services, event organizers may face regulatory investigations, fines, or even legal action. This can further exacerbate the reputational damage and have lasting financial implications.

  • Long-Term Brand and Credibility Erosion: A reputation for prioritizing cost-cutting over participant safety can be incredibly difficult to overcome, even with subsequent improvements. The event may be forever associated with the perceived negligence, making it challenging to regain the trust and confidence of both attendees and industry stakeholders.

  • To mitigate these avoidable risks, event organizers must prioritize the safety and well-being of their participants by choosing the service provider that possesses comprehensive medical malpractice insurance coverage for their first aid services. This investment not only protects the event's reputation but also demonstrates a genuine commitment to the overall success and longevity of the event.

3) Hire Car Permit –Private Service (Limousine)

  • Our Company vehicle holds a Private Service (Limousine) Hire Car permit, to fulfill the existing law [section 52(3) of the Road Traffic Ordinance (Cap. 374)] stipulates provisions on the use of private cars for the carriage of passengers for hire or reward. Because using an illegal hire car service can put passengers at risk, as the Vehicle's third-party insurance may be invalid.

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「活動急救服務有限公司」具備有以下責任保險並合法向公眾提供服務。

 

1) 《醫療專業責任保險》

  • 當然當我們持有相關醫療資格向公眾提供醫療相關服務

  • 而我們工作範疇是會涉及他人的生命時,我們必須對我們對傷患者做出的每項行為/決定和公眾承擔責任

  • 因此,沒有理由不持有此項保險承保在香港向公提供相關醫療服務以保障各方利益。 

  • <醫療專業責任保險>對於所有醫療行業的專業人士來說都是必不可少的。

  • 這不僅是為了確保我們員工的背景和資格符合最高標準,而且責任得到全面保障!

      此外,醫療專業責任保險有助於維護醫療保健提供者的聲譽和信譽。

      體現了對患者安全和優質護理的承諾,這可以讓患者和潛在客戶放心。

  • 為您的客戶提供最佳的責任保險,以確保所有活動利害關係人的利益。

  • 減少所有活動利害關係人遭受不必要的風險索賠的風險。

  • 綜上所述,醫療專業責任保險在我們的活動急救服務中發揮著至關重要的作用。

  • 它提供了多種好處,包括專業保證、獲得法律指導、以及與我們的患者和所有活動利害關係人保持信任。

  • 請放心,您的活動安全是我們的首要任務,我們致力於提供最高水準的醫療急救護理,同時為任何不可預見的情況做好充分準備。

2)  《僱員補償保險》

  • 僱員補償保險是香港雇主的強制性要求。 員工是公司的重要資產。

 

「Event First Aid Service Ltd」重視員工的重要性;

  • 因此,我們為員工購買了一份全面且合適的符合《香港僱員補償條例》的僱員補償保險,

      讓我們的員工感受到自己受到重視和尊重,也受到客戶的重視和尊重。

  • 履行《僱員補償條例》(香港法第282章)對僱員補償的規定和要求,

      即雇主必須持有有效的保險單,並參照法律(包括《基本法》)承擔相應的義務。

 

      參考:《香港僱員補償條例》(香港法例第282章) https://www.labour.gov.hk/eng/legislat/content1.htm

 

責任保險不足對您的主辦活動可能有何影響?

  • 如果活動現場的急救服務因缺乏全面的醫療過失保險/員工補償保險而被認為不充分,
    這將對活動的聲譽造成嚴重和持久的影響。因此,我們將確保我們服務的合法性和穩健性作為首要任務。

 

    以下是一些潛在的後果:

  • 信任和信心的喪失: 如果沒有合格醫療專業人員的保險擔保,參與者可能會失去對主辦方重視健康安全的信任。
    這可能導致人們普遍認為活動管理不善,把降低成本置於參與者福祉之上。

  • 負面口碑和評價: 不滿意的參與者很可能會分享他們的負面經歷,無論是當面還是通過在線評論和社交媒體。
    這種負面輿論可能迅速蔓延,損害活動的聲譽,阻礙潛在參與者的參與。

  • 參與人數和贊助減少: 受損的聲譽可能嚴重影響活動吸引參與者和獲得贊助的能力。
    參與者可能選擇避開這個活動,贊助商也可能不願意與被認為不安全的活動聯繫品牌。

  • 監管審查和法律後果: 取決於任何因急救服務不足而引發的事故或問題的嚴重程度,
    活動主辦方可能面臨監管調查、罰款甚至法律訴訟。這進一步加劇了聲譽損害,並造成持久的財務影響。

  • 長期品牌和公信力的侵蝕: 以降低成本置於參與者安全之上的聲譽,很難在之後的改善中扭轉。
    活動可能永遠與被認為的疏忽聯繫在一起,很難重建參與者和行業利益相關方的信任和信心。

  • 為了降低這些可以避免的風險,活動主辦方應將參與者的安全和福祉放在首位,

      選擇擁有全面醫療事故保險的急救服務提供者
      這種投資不僅保護活動的聲譽,也證明了對活動整體成功和持久性的真誠承諾。

3) 《私家服務(豪華房車)出租汽車許可證》

  • 我們公司的車輛均持有 - 私家服務(豪華房車) 出租汽車;

  • 為履行現有法例訂有有關使用私家車作出租或取酬載客用途的條文《道路交通條例》(第374章)第52(3)條。

  • 因為使用非法出租汽車服務會令車上乘客蒙受風險,

        提供非法出租汽車服務的車輛其第三者責任保險可能會失效。

F&Q  :
What is the difference between Medical Malpractice & Professional Indemnity Insurance?

  • The coverage for both these insurances is very similar; however, medical malpractice insurance not only covers economic loss but also injury and property damage following professional negligence, which professional indemnity won’t cover.

 

  • As mentioned, unlike public liability insurance, both cover compensation claims arising out of professional activities. However, the cover under a professional indemnity policy is a lot more restrictive than the cover under a medical malpractice policy.

 

  • Professional indemnity insurance only covers compensation claims involving purely economic losses. This means that if someone makes a claim against the service alleging that the service's professional negligence resulted in them being injured or their property being damaged, professional indemnity insurance would not cover it.

Event First Aid Service
Event First Aid Service
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Post-Event First Aid Summary

 

Based on our real-life practice, this summary plays a particularly important role!

 

How your event will be a benefit

 

  1. If an accident happens during the event; we will make a record. The event organizer has a details record to understand the nature of the accident and the after-treatment.

  2. When comes to dealing with any insurance or legal claims, this is a legally valid document to provide for the third parties or loss adjusters

  3. Reference for your future planning for your next event, minimize any potential hazard.

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活動後急救摘要

根據我們過往的實際操作,此”活動後急救摘要”起著特別重要的作用!

如果活動期間發生意外; 我們將記錄在案,

  1. 因此活動主辦有一個詳細記錄而且能夠了解意外的事發經過及治療記錄。

  2. 當涉及任何保險或法律索償時,這是提供給理賠師或公證行的合法有效文件。

  3. 為您下一次活動的未來策劃提供參考,以最大程度地減少任何潛在風險。

Based on actual experiences, we acknowledge that insurance claims can occur. Therefore, we leave nothing to chance and make sure that our prehospital event medical first aid service is equipped with adequate and valid liability insurance coverage.

Additionally, we will also ensure thorough documentation to deliver reliable service at your event.

 

根據實際經驗,保險索賠是會發生。

因此,我們不會心存抱著僥倖心理,並確保我們的院前活動醫療急救服務配備充分且有效的責任保險。

此外,我們還將確保提供完整的記錄,為您的活動提供可靠的服務。

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We work in a "Multidisciplinary Team (MDT)" approach.

Our team is made up of different medical professionals sector all have different areas of expertise so that they can combine their skill sets if necessary to tackle complex and challenging patient clinical conditions. 

  • The benefit of Multidisciplinary team care - is when professionals from a range of disciplines work together to deliver comprehensive care that handles the patient's clinically complicated condition under the patient's limited medical history in a prehospital setting, stabilizing the patient.

  • Also, we have staff who have experience working in a supervisor role in the theme park's first aid department, they are equipped with extensive skills and knowledge to handle any potential complaints or insurance claims, which could benefit your events.

我們以“多學科團隊護理模式”方法工作。

 

我們的團隊由不同的醫學專業領域組成,各自具有不同的專業領域,因此他們可以在必要時結合各自的醫學專業知識技能來應對複雜而富挑戰性的患者臨床狀況。

 

  • 多學科團隊護理模式的好處- 當來自各個學科醫學背景的專業人員一起提供全面的護理時,在院前環境中,在有限的病歷下,可以盡可能滿足處理患者的臨床複雜狀況,穩定患者。

  • 此外,我們的員工曾經在主題公園擔任急救部門主管,他們具備豐富的
    技能和知識來處理任何潛在的投訴或保險索賠,這對您的活動大有裨益。

  • Our service capabilities extend far beyond general first aid - we provide comprehensive sports medicine and sports-focused emergency care to help ensure the safety and well-being of athletes participating in your events.

  • As sports medicine professionals, we are responsible for monitoring the sidelines and making rapid, informed decisions to address any acute injuries or incidents. Our teams are trained to not only consider the physical trauma but also thoughtfully balance the psychological and competitive impacts on the athlete when determining the most appropriate course of treatment.

  • In addition to acute field response, our service offering includes sports taping, consultations, and on-field acute injury management. This allows us to actively contribute to the prevention, treatment, and ongoing management of sports and physical activity-related injuries and trauma. referral if needed.

  • Ultimately, our goal is to equip your organization with the medical expertise and resources required to facilitate safer sporting events and enhance the overall experience for all participating athletes. We understand the critical nature of these responsibilities and are fully committed to upholding the highest standards of care and professionalism."

  • 我們的服務不僅限於一般急救 - 我們提供全面的運動醫學/運動急救和以運動為重點的緊急護理,以幫助確保參加您的賽事的運動員的安全和福祉。

  • 作為運動醫學專業人員,我們負責監控場邊情況並做出快速、明智的決定,以解決任何急性傷害或隨時準備立即做出反應並即場做出初始治療決定。我們的團隊經過培訓,在確定最合適的治療方案時,不僅要考慮身體創傷,還要仔細平衡對運動員的心理和競技影響。

  • 除了緊急應變之外,我們的服務還包括運動肌內效貼療法、運動醫學諮詢和場上急性損傷管理。這使我們能夠積極致力於運動和身體活動相關傷害和創傷的預防、治療和持續管理、如果需要的話可以轉介。

  • 最終,我們的目標是為您的體育賽事和組織提供所需的醫療專業知識和資源,以促進更安全的體育賽事並增強所有參賽運動員的整體體驗。我們了解這些責任的重要性,並完全致力於維護最高標準的護理和專業精神。

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"Providing first aid services in a prehospital event setting presents a unique set of challenges that demand specialized expertise and resources. These environments are often characterized by limited access to medical equipment, time-sensitive situations, and unpredictable surroundings - factors that require first aid teams to make rapid, informed decisions under high-pressure conditions.

Without the benefit of a patient's full medical history or advanced treatment capabilities found in a hospital, prehospital first responders must rely on their training and clinical judgment to stabilize injuries and provide immediate care. The complexity and dynamism of these scenarios further necessitates the ability to adapt and prioritize care effectively.

In today's event landscape, the role of first aid has evolved beyond basic bandaging. It now encompasses a heightened level of responsibility, requiring well-equipped, highly-trained personnel who are versed in modern medical standards and protocols. These first aid teams must be prepared to handle any on-site emergency, as their initial assessment and intervention can significantly impact the patient's chances of survival and recovery.

When selecting an event first aid provider, it is essential to ensure they possess the appropriate insurance coverage and staff with the necessary medical knowledge and skills. This comprehensive approach is crucial to delivering timely and effective care, while instilling confidence in event organizers and participants alike.

Event First Aid Service Ltd. is uniquely positioned to provide a turnkey solution that addresses these critical requirements. Our teams are equipped with the resources, training, and expertise to navigate the complexities of prehospital emergency response, ensuring the safety and wellbeing of your event's attendees."

在院前事件環境中提供急救服務面臨一系列獨特的挑戰,需要專門的專業知識和資源。
這些環境的特徵通常是醫療設備的使用有限、時間敏感的情況和不可預測的環境——
這些因素需要急救團隊在高壓條件下做出快速、明智的決策。

如果沒有患者的完整病史或醫院先進的治療能力,院前急救人員必須依靠他們的培訓和臨床判斷來穩定傷勢並提供立即護理。這些情況的複雜性和動態性進一步需要有效適應和優先考慮護理的能力。

在當今的活動格局中,急救的角色已經超越了基本的包紮。現在,它包含了更高級別的責任,
需要裝備精良、訓練有素、精通現代醫療標準和協議的人員。
這些急救小組必須做好處理任何現場緊急情況的準備,
因為他們的初步評估和介入可能會極大地影響患者的生存和復原機會。

選擇活動急救人員時,必須確保他們擁有適當的保險以及具備必要醫療知識和技能的員工。
這種全面的方法對於提供及時有效的護理至關重要,同時給活動組織者和參與者灌輸信心。

“活動急救服務有限公司”,擁有提供綜合解決方案的能力,滿足這些關鍵需求,我們的團隊配備了資源、培訓和專業知識,可以應對院前緊急響應的複雜性,確保活動參與者的安全和福祉。

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  • Based on the size and structure of your event, we will ensure that we will have more than sufficient life-saving, immobilization devices and extrication equipment in place and ready to serve in your event.

  • All consumables are included without any extra cost. 

  • So all your event participants know; whenever they require first aid, all event stakeholders will feel safe and have a sense of security that on-site had sufficient materials, equipment, and professionals in place to assist them..

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  • 根據您活動的規模和參與者人數,我們確保將配備有充足的醫療急救、
    醫療固定裝置和解救設備到位在場並隨時為您的活動提供服務。

  • 所有急救耗材均包含在內,無需任何額外費用。

  • 這是確保您所有的活動參與者都知道; 
    每當某人需要急救時,各活動持份者也可以放心並且有安全感 ,
    因為現場有充足的醫療急救設備和專業人員來幫助他們;

    滿足大眾對活動駐場急救服務 的期望。

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⚠️We do NOT ❌provide a SINGLE-PERSON service. 

Our service will provide at least two staff members (including one male and one female). With the benefit of having male and female staff at your event.

  1. Avoid “MEDICAL DIAGNOSIS TUNNEL VISION” that may lead to a medical error when it comes to making a medical decision.

  2. Both gender present can play a “Chaperone's role” when coming to necessary Intimate examinations, being able to reassure the patient if they experience distress, and offering emotional support at an embarrassing or uncomfortable time, also can protect the patient’s dignity and confidentiality.

A chaperone role & buddy system also provides a safeguard for both patients and our staff and can discourage unfounded allegations of improper behavior, Secure the interests of all event stakeholders.

Also, from our real-life working experience, our female staffs tend to with a greater effect when coming across to handling infants, children, and the elderly. Also, if your event involved an infant or expectant mother, we could be assigned our female staff with obstetrics qualifications or who had clinical obstetrics experience to assist in your event. 

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⚠️我們不會❌提供單人急救服務

我們最少限度將提供2名職員提供服務(包括一名男性, 一名女性)

  1. 避免"MEDICAL DIAGNOSIS TUNNEL VISION"在做出醫療決定時可能導致醫療錯判

  2. 在場的兩性都可以在進行必要的私密檢查時扮演“陪伴者的角色”(Chaperone's role”),能夠在檢查時讓患者放心,還可以保護患者的尊嚴和性別私隱。 

陪伴者的角色”(Chaperone's role”)& (Buddy System)

還可以為患者和我們的員工提供保障,

並可以避免毫無根據的不當行為指控,確保所有活動持份者的利益。


從我們的現實經驗,

我們的女員工在處理嬰兒,兒童和老人時往往會發揮更大的作用。

此外,如果您的活動涉及嬰兒或準媽媽,

我們可以分配給我們具有產科資格的女性工作人員或

具有臨床產科經驗的女性職員來協助您進行活動。

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We understand that most moms and dads would do anything to keep their little ones safe from harm, nothing is more heart-wrenching than seeing your little one get hurt,

especially if a kiss and a cuddle will not stop the tears.

When your event comes to kids, we all care about safety. Children are easily excitable and often get hurt, particularly when they get tired. However, the pediatric population is more difficult to assess because everything is smaller and young children are often nonverbally to express their feelings, and sometimes SEN Children can be more sensitive.

Having our staff at your event, our staff with the knowledge and skills to

handle children as well as SEN children. and highly sensitive person (HSP)

With our quick action and proficient skills we provide immediate emotional and initial medical care to the children. (as well as comforting the worried parents at the same time is also important).

​So as an event organizer,  you can rest easy knowing that you’ve implemented the necessary steps to concern and care to keep your event kids friendly, happy, and safe, and everyone has a great time.

我們明白到,大多數媽媽和爸爸都會不惜一切採取任何措施來保護他們的小孩免受傷害,

因為我們了解到沒有什麼比看到你的小孩受傷更令人心痛,

尤其是如果一個吻或一個擁抱都不能阻止你的小孩眼淚的時候。

當您的活動涉及孩子們時,我們首要關注的是安全第一

因為兒童容易得意忘形, 經常容易導致受傷,

特別是在他們疲倦時。 而且對兒童的評估會比較困難,

而兒童通常都非能語言清晰表達到自己感覺,有時SEN/「高敏感族」兒童甚至可能更加敏感。

所以有我們的員工在您的活動,我們的員工具備處理兒童和SEN/「高敏感族」兒童的知識和技能。

憑藉我們的迅速行動和熟練的技巧,可以為孩子們提供即時的情感和初步醫療護理。

(以及同時安慰擔心的父母也很重要)

因此,作為主辦,您可以放心地知道自己已經採取了必要的措施來關心和照顧您的活動中的孩子,讓他們保持友好、快樂和安全,讓每個人都度過愉快的時光。

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Pre-hospital First Aid Service is not always about bloody or dramatic.

  • In fact, from our experience, we always have to come across and handle people suffering from emotional distress for various reasons. It is important to understand the reasons and their needs, knowing what is bothering them.

  • Therefore, we do encourage our MFA/PFA and IBCCES - Autism and Sensory Awareness Training qualified staff to continually polish their communication skills or enhance their knowledge on counseling or psychology first aid - through look, listen and link, adopt timely effective psychological support and appropriate measures to help mitigate the problem (empathy and sympathy), to improve the immediate senses of secure on the scene offering physical and emotional comfort for the distressed people.

  • When requiring advanced support, we could provide a channel to refer them to seek further medical support.

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院前急救服務並不總是關於流血或戲劇性的。

  • 實際上,根據我們的經驗,我們總是有需要處理由於各種原因而遭受情緒/精神困擾的求助者。 重要的是要了解求助者情緒/精神困擾原因和需求,知道困擾他們的原因。

  • 因此,我們鼓勵我們擁有MFA / PFA資格的員工不斷提高他們的溝通技巧或增強他們在
    心理輔導或精神健康急救方面的知識-  通過 觀察,傾聽和聯繫,及時採取有效的心理情緒支援和適當的措施來緩解問題(同理心 和 同情心),改善現場為求助者提供即時安全感,為陷入情緒/精神困擾的求助者提供身心上的舒適。

  • 當需要高級心理支援時,我們可以提供相關渠道來推薦他們尋求進一步的心理醫療支援

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From our real-life working practices, we do often come across a geriatric patient with a medical emergency or traumatic injury.

 

  • 🌱Geriatric patients are not just "old adults"— they come with their own challenges, which include social, cognitive, and physical aspects. The physical presentation of geriatric patients is different from that of other patient groups. Taking an honest look at where an elderly needs support is the first step and then assessing all the possible solutions to get them the help they need.

 

  • As Medical First Aid Service providers, we must show empathy and secure their dignity when approaching the geriatric patient, also we need to increase our index of suspicion with elderly patients. Vague and non-specific complaints and traumatic injuries with a low-energy mechanism of injury can have life-altering effects on an older patient.

從我們的實際工作實踐中,我們經常會遇到患有醫療緊急情況或外傷的老年患者

  • 🌱老年患者不僅是“老年人”,他們還面臨著自己的挑戰,包括社會,認知和身體方面。 老年患者的身體表現與其他患者群不同。 細心地看待老年人需要支持的地方是第一步,然後評估所有可能的解決方案,以幫助他們獲得所需的幫助。

 

  • 作為醫療急救服務提供者,在接觸老年患者時,我們必須表現出同理心 和 同情心並確保他們的尊嚴並獲得尊重,我們還需要對老年患者的受傷機制懷疑指數提高警覺。 模糊和非特定性的主訴以及具有低能量損傷機制的創傷性損傷可能對老年患者產生改變生命的影響。

“Plan before you can manage.”

In simple words, planning comes before managing, events.”

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  • Behind the scene of every great event, 

        We are not limited to providing service on the actual event days. 

  • Pre-event meetings and coordinating also play a very surly part in our ordinary operation; every so often we do require to conduct an onsite visit and develop emergency contingency plans with the event management team.

  • Because we can consider the event from a safety perspective, we may spot some potential crises to suggest to the event management teams, in order to minimize any risk, to provide your event safety and a joyful event experience.

  • 在每一個大型活動的背後,

      我們的角色不限於在實際活動當天提供服務。

  • 活動前會議和協調也在我們的日常業務中也起著非常重要的作用; 

      我們確實經常需要與活動管理團隊進行活動實地考察,並製定應急計劃。

  • 因為我們可以從安全角度考慮您的活動,

      所以我們可能會發現一些潛在的危機,以向活動管理團隊提出建議,

      以最大程度地降低任何風險,

      從而為你活動提供的一個安全和歡樂的活動體驗

The building blocks of our service successes are the people with the right mindset, and possessing the necessary skills/qualifications.
They work together to deliver services in a style that is best described as
“Precaution is better than cure.” .....

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Modern First Aid Service pattern has evolved;
The old trend all you seeing the first aider just sitting around, waiting for someone to come to seek help, instead; "Prevention" had become a new trend, therefore we will be watching out for any potential hazard that may occur in your events; minimize the risk factor before the accident happened and this act is to prevent letting anyone else capture and post it on social media lead to any potential Public relations/ legal crisis. 

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“Saving a life wasn’t always about performing complicated medical procedures.  It was something more.  It was about putting a smile on someone’s face and hearing them sincerely .”  ― Daniel Sink 

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