關於我們

'When lives on the line,

every second count,
A timely intervention ...

could be all that is needed to help.'

急救，不止搶救，更是關懷。 First Aid: Beyond Rescue, It's Care

About us

🩺 公司簡介

活動急救服務有限公司的命名，並非簡單的詞彙選擇，而是源於我們對「急救」一詞的深層理解與
多年實務經驗的積累。相較於「醫療」這一涵蓋預防、診斷、治療、康復等全流程的廣義概念，
「急救」更能精準錨定我們的核心價值——聚焦前線支援與即時應變。這一定位不僅明確了服務場景
的屬性（多為突發、緊急的現場環境），亦涵蓋多維度的醫學範疇，包括內科急症的初步處置、
外科創傷的即時止血與包紮、基礎生命支持，以及在複雜環境下的病情判斷與風險評估，
確保服務始終圍繞「緊急回應」這一核心展開。
我們深信，「急救」不僅是處理突發狀況，更是一種全面照顧的態度。在各類活動現場及社區空間中，
我們致力提供合法、安全、專業的急救服務，並與本地醫療體系保持緊密協作，共同守護市民健康。
我們以「急救」為名，更以「專業、責任、關懷」為行，致力於讓每一位置客在需要時都能獲得穩妥
可靠的支援，真正實現「令客戶安心信任」的服務承諾。未來，我們將持續提升服務質素，
拓展支援範疇，為香港社區注入更多安全與信心。

專業急救服務的重要性與責任保障

急救乃醫療體系中至為關鍵的一環，旨在突發事故或緊急情況下，為傷病者提供即時且初步的醫療處置。
具備正確的急救知識與技能，不僅有助於迅速判斷治療優先次序，更能顯著提升患者的存活率與康復機會。
在非醫院環境中，急救醫療人員面對資訊不足與現場條件不明等挑戰，其臨床判斷力與應變能力尤為重要。
任何疏忽皆可能造成嚴重後果。因此，提供急救服務的機構必須嚴格遵循現行醫療標準，
並具備合法資格與專業認證，以確保服務安全、有效且合乎法規。
活動急救服務有限公司專注於為各類公共及私人活動提供高水準的院前急救支援。
我們的急救團隊均接受專業培訓，並是香港少數同時持有醫療專業責任保險及僱員補償保險的公司之一，
以全面保障服務品質、專業操守及法律合規性，合法地為公眾提供優質服務。
我們深信，提供安全、可靠的急救服務不僅是對客戶的莊嚴承諾，更是我們對社會福祉的責任與使命。
未來，我們將持續提升服務質素，拓展支援範疇，為香港社區注入更多安全與信心。

🩺 Company Introduction–Event First Aid Services Limited

The name Event First Aid Services Limited is not a casual choice of words, but a reflection of our profound understanding and extensive hands-on experience in the field of first aid. Compared to the broader concept of “medical care,” which encompasses prevention, diagnosis, treatment, and rehabilitation, “first aid” more precisely anchors our core values—frontline support and rapid response.
This positioning clearly defines the nature of our service environments, which often involve sudden and urgent situations, and spans multiple medical disciplines. These include initial management of common internal medicine emergencies, immediate bleeding control and wound dressing for trauma cases, basic life support procedures, and swift clinical assessment and risk evaluation in complex on-site conditions. Our services are consistently centered around the principle of “emergency response.”
We firmly believe that first aid is not merely about handling unexpected incidents—it is a holistic approach to care. Across various event venues and community spaces, we are committed to delivering legal, safe, and professional first aid services, while maintaining close collaboration with the local healthcare system to safeguard public health.

🛡️ The Critical Role of Professional First Aid Services and Liability Assurance

First aid is a vital component of the healthcare system, designed to provide immediate and preliminary medical care to individuals affected by accidents or emergencies. Possessing accurate first aid knowledge and skills not only enables swift prioritization of treatment but also significantly improves survival rates and recovery outcomes.
In non-hospital settings, first aid personnel often face challenges such as limited information and unpredictable site conditions. Their clinical judgment and adaptability are crucial, as any oversight may lead to serious consequences. Therefore, organizations providing first aid services must strictly adhere to current medical standards and hold valid qualifications and professional certifications to ensure safety, effectiveness, and legal compliance.
Event First Aid Services Limited specializes in delivering high-quality pre-hospital emergency support for both public and private events。 Our team undergoes rigorous professional training, and we are among the few companies in Hong Kong that hold both medical malpractice insurance and employee compensation insurance—ensuring service quality, professional integrity, and full legal compliance。
We believe that providing safe and reliable first aid services is not only a solemn promise to our clients but also a responsibility and mission toward public welfare. Moving forward, we will continue to enhance our service standards and expand our support capabilities, contributing greater safety and confidence to the Hong Kong community.

Life-Saving,
No Compromises
- Every Life Matters

#Event First Aid Service 活動駐場急救服務

🧯專業醫療倫理與風險管理

在「活動急救服務有限公司」，我們深知現代的現場醫療支援早已超越傳統的傷口處理或簡單包紮。
於當今社會，透明度、問責性及法律責任備受重視，活動主辦單位與服務提供者需共同承擔更高層次的
道德與法律責任。因此，我們不僅提供高效的現場急救支援，更全面配備具法律效力的醫療專業責任保險，以保障活動主辦方、參加者及所有持份者的合法權益。此舉不僅體現我們對法治的尊重，更彰顯
我們對公眾安全的重視與承諾。

我們的醫療團隊具備豐富的臨床判斷力與迅速應變能力。並非所有個案都需即時召喚救護車，
我們會先進行初步臨床評估，於現場提供適切處理以穩定病情，再根據患者實際狀況決定是否
轉介至醫院。此舉有助減少不必要的資源浪費與活動中斷，同時審慎處理可能涉及的法律責任。

我們堅決反對任何技術不成熟、設備不足、缺乏責任感或未能符合現代醫療實務標準的急救操作。
這類低於標準的做法不僅危及生命，更違背對醫療專業的名聲，患者的信任。當服務涉及他人生命時，
絕無容錯空間。我們的團隊以高標準執行每一次任務，確保每一位參加者都能獲得合法、安全、
值得信賴的醫療支援，讓主辦方得以安心專注籌辦成功且具良好口碑的活動。

🧯 Professional Medical Ethics & Risk Management

At Event First Aid Service Ltd., we understand that modern on-site medical support has evolved far beyond basic wound care or simple bandaging. In today’s society, transparency, accountability, and legal responsibility are paramount. Both event organizers and service providers must uphold a higher standard of ethical and legal responsibility.

That’s why we not only deliver efficient emergency medical support on-site, but also maintain comprehensive Medical Malpractice Insurance to safeguard the legal rights of organizers, participants, and all stakeholders.
This reflects our respect for the rule of law and underscores our unwavering commitment to public safety.
Our medical team possesses strong clinical judgment and rapid response capabilities. Not every case requires immediate ambulance dispatch. We begin with an initial clinical assessment, provide appropriate treatment on-site to stabilize the patient, and determine whether hospital referral is necessary based on the actual condition. This approach helps reduce unnecessary resource usage, minimize event disruption, and manage potential legal implications with care.

We firmly reject any form of first aid practice that is technically unqualified, poorly equipped, irresponsible, or fails to meet modern clinical standards. Substandard care not only endangers lives—it undermines the reputation of the medical profession and erodes patient trust. When lives are at stake, there is absolutely no room for error. Our team operates at the highest professional standards to ensure every participant receives safe, lawful, and dependable medical support—allowing organizers to focus confidently on delivering a successful and well-regarded event.

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Certified via the IS-230.e: Fundamentals of Emergency Management course, administered by the FEMA Emergency Management Institute (EMI)—a cornerstone of the globally recognized NDEMU Independent Study program—this achievement underscores our team’s proactive dedication to international emergency preparedness protocols and professional crisis response standards.

Our successful completion of this FEMA-endorsed training equips us to strategically plan for, coordinate, and manage emergency situations with precision and assuredness. By integrating FEMA’s foundational principles into our operational framework, we perpetually enhance our capacity to anticipate potential contingencies, mobilize timely mitigation measures, and safeguard the continuity and resilience of every event under our purview.

This certification reinforces our commitment to fostering secure, controlled environments—where all participants, clients, and collaborators are protected by globally benchmarked expertise and unwavering readiness.

BSAFE is the official online security risk awareness training program developed by the United Nations Department of Safety and Security (UNDSS). This globally recognized initiative equips personnel with the critical knowledge and tactical strategies required to operate safely in complex, high-risk, and unpredictable environments.

Our team’s attainment of the UN BSAFE certification demonstrates our unwavering commitment to international safety standards and professional risk management methodologies. By integrating UNDSS protocols into our operational framework, we perpetually enhance our capacity to evaluate emerging threats, implement proactive response measures, and safeguard the integrity of all events we manage.

This certification underscores our dedication to fostering secure environments where clients, participants, and stakeholders can engage with unwavering confidence—assured that their safety is underpinned by industry-leading expertise and meticulous preparedness.

Our clinical team has completed the American CME–CME-accredited Platinum 600 (Trauma) course, an advanced training program designed to strengthen prehospital trauma care through evidence-based modules covering hemorrhage control, airway management, spinal motion restriction, and scene safety. This comprehensive curriculum emphasizes rapid assessment, critical decision-making, and safe intervention techniques tailored for dynamic, high-pressure environments—empowering Event First Aid Service Ltd to deliver fast, reliable, and standardized emergency response across all event settings.

"Event First Aid Service Ltd" possesses below liability insurance coverage and legally provides service to the public.

Medical Malpractice Insurance: A Critical Pillar of Event Safety

When organizing any event, the quality of emergency medical services, the professional qualifications of medical personnel, and the proper handling of attendees are top priorities. However, if a service provider acts negligently or fails to meet professional standards, the event organizer may be held legally liable and face costly claims。
That’s why Medical Malpractice Insurance is not just a safeguard—it’s an essential part of any emergency medical service package. At Event First Aid Service Ltd., all our medical personnel are fully certified and professionally trained. We take full responsibility for every medical decision and action taken during service delivery—especially when lives are at stake. This insurance plays a vital role in:

✅ Ensuring our medical staff meet the highest professional standards
✅ Providing comprehensive legal protection against malpractice claims
✅ Safeguarding the reputation of both the event organizer and the medical service provider
✅ Demonstrating our commitment to patient safety and stakeholder trust

In Hong Kong, offering emergency medical services to the public requires not only professional accreditation but also legal accountability。 Medical Malpractice Insurance is the foundation that ensures our services are lawful, ethical, and reliable。 It significantly reduces the risk of liability for all parties involved and reinforces trust between organizers, attendees, and medical teams.
Your event’s safety is our top priority。 We are committed to delivering the highest standard of emergency medical care and are fully prepared for any unforeseen circumstances—with the right coverage, the right people, and the right mindset。

Employee Compensation Insurance

Employee Compensation Insurance, also known as workers' compensation insurance, is a legal requirement for all employers in Hong Kong. At Event First Aid Service Ltd., we recognize that our employees are not only essential to our operations—they are the foundation of our service quality and reputation.
To uphold this responsibility, we have secured comprehensive Employee Compensation Insurance in full compliance with the Hong Kong Employees' Compensation Ordinance (Cap. 282).
This coverage ensures that our staff are protected under the law and feel genuinely valued and respected
—not only by us, but also by our clients.
The Employees' Compensation Ordinance establishes a no-fault, non-contributory system for work-related injuries and occupational diseases. It mandates that employers must hold valid insurance policies to cover liabilities arising from workplace incidents, including those governed by The Basic Law and common law obligations.
While some organizations may overlook the importance of this coverage, we take it seriously.
Our frontline medical personnel often encounter high-risk scenarios—including individuals affected by alcohol, infectious diseases such as influenza, or other unpredictable health conditions. In such environments, legal and ethical safeguards are not optional—they are essential.
By maintaining proper insurance and adhering to statutory obligations, we reinforce our commitment to professionalism, accountability, and the well-being of both our team and the communities we serve.

Reference: Hong Kong Employees' Compensation Ordinance (Hong Kong Law Chapter 282)
https://www.labour.gov.hk/eng/legislat/content1.htm

3) Hire Car Permit –Private Service (Limousine)

Our Company vehicle holds a Private Service (Limousine) Hire Car permit, to fulfill the existing law [section 52(3) of the Road Traffic Ordinance (Cap. 374)] stipulates provisions on the use of private cars for the carriage of passengers for hire or reward. Because using an illegal hire car service can put passengers at risk, as the Vehicle's third-party insurance may be invalid.

「活動急救服務有限公司」具備有以下責任保險並合法向公眾提供服務。

醫療專業責任保險：保障活動安全的關鍵一環

在任何活動中，急救醫療服務的品質、醫療人員的專業資格，以及對與會者的妥善處理，都是主辦方最關注的核心問題。
然而，若所選擇的服務提供者因疏忽或不當行為導致事故，主辦方可能需承擔法律責任與索賠風險。
因此，醫療專業責任保險不僅是急救服務的必要保障，更應視為整體服務方案中不可或缺的一部分。
我們 Event First Aid Service Ltd. 所聘用的醫療人員皆持有合法專業資格，並在提供公共服務時，
對每一項醫療判斷與行動負責——尤其是在涉及生命安全的情況下，責任更不容忽視。此類保險的作用不僅在於：

✅ 確保醫療人員符合最高專業標準

✅ 全面承擔法律責任

✅ 維護活動主辦方與醫療服務提供者的聲譽

✅ 展現對患者及所有利害關係人的尊重與承諾

在香港，提供任何形式的醫療急救服務，須具備相應的法律保障與專業認證。
醫療專業責任保險正是確保我們服務合法、專業、可靠的基石，
能有效降低主辦方及參與者面臨的風險，並建立彼此間的信任。
請放心，您的活動安全是我們的首要任務。我們致力於提供最高水準的急救醫療服務，
並為任何不可預見的情況做好萬全準備。

2) 《僱員補償保險》

僱員補償保險是香港法律規定所有僱主必須持有的法定保險。
對 Event First Aid Service Ltd. 而言，員工不僅是公司營運的重要支柱，更是我們服務質素與信譽的核心。
因此，我們已為所有在職員工購買全面且合符法例的僱員補償保險，完全遵從《香港僱員補償條例》（第282章）之規定。
此保險保障員工在工作期間如遇意外或職業病時，能獲得合法賠償，讓他們感受到公司及客戶對其的尊重與重視。
《僱員補償條例》建立了一套「無需舉證過失」及「非由僱員供款」的制度，保障員工在工作期間受傷或患上職業病時
的權益。根據法例，所有僱主必須持有有效的保險，以應對因工傷或職業病而產生的法律責任，包括《基本法》及
普通法下的相關義務。雖然部分機構可能忽視此項保障的重要性，但我們視之為首要責任。
因為我們的前線醫療人員經常需要處理高風險情況，例如接觸受酒精影響人士、
感染性疾病（如流感）患者等。在這些環境下，法律與道德上的保障絕非可有可無，而是不可或缺。
透過持續遵守法例及提供適切保障，我們堅守專業操守，確保員工安全，同時維護社會大眾的健康與福祉。

參考 https://www.labour.gov.hk/eng/legislat/content1.htm

在公共活動中提供醫療支持而沒有醫療過失保險的保障，會引發重大擔憂。雖然服務公眾和確保安全的意圖是值得讚揚的，但缺乏足夠的保險可能會使醫療人員和活動組織者面臨嚴重的風險，而這些風險本可以事先避免。

3) 《私家服務(豪華房車)出租汽車許可證》

我們公司的車輛均持有 - 私家服務(豪華房車) 出租汽車;
為履行現有法例訂有有關使用私家車作出租或取酬載客用途的條文《道路交通條例》(第374章)第52(3)條。
因為使用非法出租汽車服務會令車上乘客蒙受風險，

提供非法出租汽車服務的車輛其第三者責任保險可能會失效。

Why Medical Malpractice Insurance Is Essential for Emergency Services

When hosting an event in Hong Kong, safety must always come first。 Choosing a medical service provider without valid Medical Malpractice Insurance can expose event organizers and venue owners to serious legal liabilities, financial losses, and operational disruptions。
At Event First Aid Services Ltd., we understand the weight of responsibility that organizers carry。 That’s why we take no chances when it comes to protection。 Our services are fully covered by both Employees’ Compensation Insurance and Medical Malpractice Insurance—a level of coverage and certification held by only a select few providers in Hong Kong。
We are committed to providing robust protection across legal, operational, and safety dimensions—for every client, partner, and participant involved。

When selecting an medical first aid service provider, organizers and venue owners should be vigilant about the following risks and ensure the provider holds valid insurance coverage to mitigate exposure：

Medical Negligence & Civil Claims: Under Hong Kong law, patients have the right to seek compensation for medical errors。 Without malpractice coverage, organizers may bear the full cost of legal claims and settlements。
Vicarious Legal Liability: Failure to conduct due diligence on the provider’s insurance status may result in organizers being held liable for third-party negligence。
Breach of Duty of Care: Organizers and venue owners are legally obligated to safeguard the wellbeing of attendees, staff, and spectators。 Uninsured medical teams may constitute a breach of this duty。
Regulatory & Administrative Penalties: Non-compliance with insurance and safety regulations may trigger government investigations, fines, or administrative sanctions—potentially affecting future event approvals。
Reputational Damage & Loss of Trust: Any medical incident or inadequate emergency response can severely impact public perception, sponsorships, and long-term partnerships。
Contractual Breach: Most venue rental agreements and event permits require valid insurance documentation。 Failure to comply may result in breach of contract, legal disputes, or event cancellation。
Escalated Financial Exposure: In the absence of insurance, any compensation or liability may ultimately fall on the organizer or venue owner.
Operational Disruption: Medical incidents can lead to on-site chaos, law enforcement intervention, or media scrutiny—potentially forcing the event to shut down prematurely。

✅ Our Commitment

At Event First Aid Services Ltd., we firmly believe that true protection comes from proactive preparation and accountable response。

With comprehensive Medical Malpractice Insurance and Employees’ Compensation Insurance, we ensure that you can focus on your event with peace of mind—knowing that legal and financial risks are fully managed。

Your safety is our responsibility。 Let us be the trusted backbone behind your event’s emergency readiness。

為何急救服務須具備保險？

在香港舉辦活動，安全永遠是首要考量。若選擇未投保醫療專業責任保險（Medical Malpractice Insurance）的醫療服務供應商，
主辦單位及場地持有人可能面臨法律責任、財務損失，甚至影響活動順利進行。

我們深明主辦方肩負的壓力與責任，因此在活動急救服務有限公司，我們不敢掉以輕心。
我們的服務已全面具備僱員補償保險及醫療專業責任保險——香港僅有少數機構同時擁有此等保障與認證。
我們致力於在法律、營運及安全層面上，為每一位客戶、合作夥伴及參與者提供穩妥保障。

在選擇急救服務供應商時，主辦方與場地持有人應特別留意以下潛在風險，並確保供應商具備合法保險保障，以減低法律與營運風險：

應注意與警惕的事項：

醫療疏忽與民事索償 : 根據香港法律，患者有權就醫療失誤提出索償。若供應商未受保，主辦方可能需承擔高額賠償及訴訟風險。
連帶法律責任：若主辦方未履行盡職審查，確認醫療團隊的保險狀況，可能因第三方疏忽而被追究法律責任。
違反法定照顧責任：主辦方與場地持有人有責任保障所有參加者、工作人員及觀眾的安全。未受保的醫療團隊可能構成管理疏忽。
監管處分與行政風險：未能符合保險與安全規定，可能引致政府部門調查、罰款、行政處分，甚至影響未來活動申請與批核。
聲譽損害與信任流失：醫療事故或應變不足，可能對主辦方及場地形象造成長遠影響，損害贊助、合作及公眾信心。
違反合約條款：多數場地租用協議及活動許可證均要求提供有效保險文件。未能符合條款可能構成違約，導致法律糾紛或活動取消。
財務風險擴大：在缺乏保險保障的情況下，任何賠償責任最終可能由主辦方或場地持有人承擔。
活動中斷與營運風險：醫療事故可能引發現場混亂、執法介入或媒體報導，導致活動中止，對營運造成重大干擾。

✅ 我們的承諾

這是一項關乎安全的決定，也是一份對所有參與者、合作夥伴及公眾的尊重與信任。

在活動急救服務有限公司，我們堅信：真正的保障，來自於事前的準備與事後的承擔。

我們已全面投保醫療專業責任保險及僱員補償保險，讓您在面對突發狀況時，無需擔憂法律與財務風險，專注於活動本身。

您的安心，是我們最重視的責任。讓我們成為您活動安全背後最穩固的支援。

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⚠️We DO NOT ❌provide a SINGLE-PERSON service.

To uphold the highest standards of event first aid medical care and safeguard patient dignity, our services are consistently staffed by a minimum of two medical staff
—one male and one female. This dual-gender configuration enhances operational flexibility on-site and ensures respectful, patient-centered care.

Why Two-Person Teams Matter

Mitigating Diagnostic Bias -- In high-pressure emergency scenarios, clinical judgment can be compromised by diagnostic tunnel vision, leading to incomplete differential diagnoses. By pairing responders of diverse gender and professional backgrounds, we foster broader clinical perspectives and encourage interprofessional dialogue. This approach helps reduce cognitive bias and improves diagnostic accuracy.
Chaperone Role -- During Intimate Examinations When intimate examinations are required—such as assessments involving the genitourinary or thoracic regions—a second responder serves as a clinical chaperone. In accordance with principles of medical ethics, this role provides emotional support and psychological safety, alleviating patient anxiety and discomfort. It also ensures that procedures are conducted with informed consent and respect for patient autonomy.
Safeguarding Patients and Providers -- The buddy system also serves as a legal and ethical safeguard. In high-risk settings, such as emergency scenes or patient transport, the second responder acts as a third-party witness, helping prevent unsubstantiated allegations and documenting clinical interactions. This protects both patient rights and the professional integrity of medical personnel.

Specialized Support for Vulnerable Populations

Based on our field experience, female emergency responders often excel in caring for infants, children, and elderly patients. For events involving newborns or pregnant individuals, we can assign female responders with obstetric qualifications or clinical experience in maternal care, ensuring compassionate and specialized support tailored to the needs of these populations.

⚠️我們不會❌提供單人急救服務

為確保急救品質與病患福祉，我們的服務始終配備至少兩名急救人員，
其中包含一名男性與一名女性。這不僅提升現場應對的靈活性，也有助於維護病患的尊嚴與隱私。

✅ 為什麼需要雙人配置？

避免診斷偏誤：在高壓急救環境中，臨床判斷容易受到「診斷性隧道視野」（diagnostic tunnel vision）影響，導致鑑別診斷（differential diagnosis）不足。配置不同性別與背景的急救人員，
有助於提供多元臨床觀點，促進跨專業討論（interprofessional dialogue），降低認知偏誤（cognitive bias）風險，提升診斷準確性。
陪伴角色：在進行必要的親密檢查時，另一位急救人員可擔任「臨床陪伴者」（clinical chaperone），依據醫療倫理原則（principles of medical ethics）提供情感支持與心理安全（psychological safety），減少病患的焦慮與尷尬，並確保檢查過程符合知情同意（informed consent）與病患自主（patient autonomy）。
保護病患與急救人員：雙人制度亦具法律與倫理防護功能。於高風險情境中，如急救現場或轉運途中，第二位人員可作為「第三方見證者」（third-party witness），有效防止無根據的行為指控（unsubstantiated allegations），並記錄臨床互動（clinical interactions），保障病患權益與醫護人員職業安全（professional integrity）。

👶 特殊需求的專業支援

根據我們的實務經驗，女性急救人員在照護嬰兒、兒童與長者方面表現尤為出色。
若活動涉及嬰兒或孕婦，我們可安排具備產科資格或臨床產科經驗的女性急救人員，
提供更貼心與專業的照護。

The Critical Importance of Documenting a Post-Event First Aid Summary

At Event First Aid Service Ltd, we provide a detailed Post-Event First Aid Summary following every service engagement. This document is not merely an administrative requirement—it is a vital tool for ensuring clinical transparency, minimizing legal risk, and continuously enhancing safety standards. Its value extends to event organizers, participants, insurers, and all relevant stakeholders, reflecting our shared commitment to hosting safe and successful events.

✅ Enhancing Accountability and Clinical Transparency

All first aid incidents are recorded with precision and professionalism, creating an immutable clinical record.
Emergency interventions are documented in detail, demonstrating a proactive commitment to duty of care.
Clear reporting of safety procedures and response outcomes fosters trust among clients, medical personnel, and venue partners.

⚖️ Legal and Insurance Protection

As an officially recognized clinical document, the summary supports insurance claims, legal inquiries, and regulatory compliance.
Objective documentation of medical actions helps reduce liability risks for both event organizers and emergency responders.
Structured and credible records facilitate faster insurance processing and improve claim resolution timelines.

📈 Strategic Risk Mitigation and Safety Improvement

Data analysis identifies recurring hazards and incident trends, providing a foundation for targeted risk assessments.
Insights from post-event reviews contribute to the refinement of emergency protocols and safety frameworks, strengthening future preparedness.
Actionable findings enable proactive adjustments to safety strategies, reducing the likelihood of repeat incidents.

Our Post-Event First Aid Summary is more than a standard report—it is a strategic asset designed to protect your event, your team, and your reputation.
Event First Aid Service Ltd is committed to providing the professional resources you need to deliver safe, successful, and resilient events.

記錄活動後急救總結的重要性

在 Event First Aid Service Ltd，我們於每次服務結束後皆提供一份詳盡的《活動後急救總結報告》。
此文件不僅是行政流程的一環，更是確保臨床透明度、降低法律風險、並推動安全標準持續優化的關鍵工具。
其價值涵蓋活動主辦方、參與者、保險機構及所有相關利益關係人，展現我們對安全與成功舉辦活動的共同承諾。

✅ 強化問責與臨床透明度

以專業且精準的方式記錄所有急救事件，建立不可更改的臨床紀錄。
詳實記錄緊急情況下所採取的醫療行動，展現積極履行醫療照護責任（Duty of Care）。
清楚呈現安全流程與應變成效，增進客戶、醫護人員與場地管理方之間的信任。

⚖️ 堅實的法律與保險保障

作為正式認可的臨床文件，報告可支援保險理賠、法律查詢及法規遵循。
提供客觀的醫療行動證據，有效降低活動主辦方與急救人員的法律責任風險。
結構化且具可信度的紀錄，有助於加快保險理賠流程與時效。

📈 戰略性風險緩解與安全提升

透過數據分析識別重複性風險與事件趨勢，作為精準風險評估的依據。
推動急救流程與應變機制的持續優化，強化未來活動的安全防護能力。
根據可執行的見解主動調整安全策略，有效降低類似事件的再發率。

我們的《活動後急救總結報告》不僅是一份標準文件，更是保護您的活動、團隊與品牌聲譽的策略性工具。 Event First Aid Service Ltd 致力於提供專業資源，協助您持續舉辦安全、成功且具韌性的活動。。

🛡️ Comprehensive Insurance & Documentation

With extensive practical experience in pre-hospital emergency medical support, we fully understand the potential risks of medical incidents and insurance claims during various types of events. To mitigate these risks, all our services are covered by comprehensive and legally enforceable Medical Malpractice Insurance, along with Third-Party Liability and Employees’ Compensation Insurance, ensuring full compliance with the Insurance Ordinance and prevailing healthcare regulations.
This insurance framework not only protects the legal and operational integrity of our medical personnel and services, but also significantly reduces the legal and financial exposure of event organizers, venue owners, and other stakeholders—providing a robust and accountable risk transfer mechanism.
Past insurance claims have clearly demonstrated the real-world value of our coverage and documentation protocols. In critical moments, they have helped stakeholders resolve potential legal liabilities while safeguarding the health and safety of all participants—delivering true protection for both life and liability.

🛡️ 全面保險與文件紀錄

憑藉我們在院前緊急醫療支援領域的深厚實務經驗，我們深知各類活動期間可能涉及醫療事故與保險索償風險。為此，我們已為所有服務具有全面且具法律效力的責任保險，涵蓋醫療專業責任、
第三方責任及僱員補償等範疇，確保所有操作均符合《保險業條例》及現行醫療法規。
此保險安排不僅保障我們的醫療人員與營運合法合規，更有效降低主辦單位、
場地持有人及其他持份者在突發事件中所面臨的法律與財務風險，提供真正可問責的風險轉移機制。
過往的保險索償個案已充分證明，我們的保險配置與紀錄制度在關鍵時刻發揮了實質效益，
不僅成功協助持份者化解潛在法律責任，更保障了參與者的健康與安全。

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Multidisciplinary Team Care Model:
-- Excellence in Clinical and Operational Integration

At Event First Aid Service Ltd, we believe that effective emergency medical services stem from seamless integration between clinical expertise and operational execution. To achieve this, we adopt a Multidisciplinary Team Care Model, composed of professionals from diverse medical specialties. Each team member brings unique clinical competencies and extensive frontline experience to the table.

This collaborative framework enables us to deliver timely, accurate, and evidence-based medical interventions in highly complex and rapidly evolving care environments—particularly within prehospital emergency scenarios. It ensures that patients receive appropriate initial treatment and are smoothly transitioned to definitive care when needed.

Core Strengths

Integrated Clinical Decision-Making and Rapid Response Capability Our team is rigorously trained to perform swift on-site assessments, synthesize input from emergency medicine, trauma care, nursing, and other relevant disciplines, and initiate diagnostic and treatment protocols without delay. This coordinated approach facilitates early stabilization of vital signs, enhances the efficiency of initial care, and ensures seamless handover to hospital-based services—all in alignment with international best practices in emergency and trauma medicine.

Operational Resilience and Regulatory Compliance Expertise

Our team members have served as emergency response leads in high-traffic public venues
such as theme parks and large-scale event sites.
Their experience equips them to effectively manage operational challenges, including:

✅Professional handling of public-facing medical complaints and communication
✅Familiarity with insurance claims processes and dispute mitigation strategies
✅Ensuring medical documentation meets legal and regulatory standards

This combined expertise allows us to deliver high-quality clinical care while navigating legal, administrative, and operational complexities. It ensures smooth event execution, minimizes risk exposure, and provides comprehensive safety assurance for both organizers and attendees.

多專業團隊照護模式：臨床與營運整合的卓越實踐
在 Event First Aid Service Ltd，我們堅信高效的急救服務來自臨床與營運的無縫整合。
為此，我們採用多專業團隊照護模式（Multidisciplinary Team Care Model），
由來自不同醫療領域的專業人員組成，每位成員皆具備獨特的臨床專長與豐富的臨床經驗。

此協作架構使我們能在高度複雜且瞬息萬變的照護環境中，特別是在院前緊急醫療場景下，
提供即時、準確且具實證基礎的醫療介入，確保患者獲得最適切的初步處置與後續轉介。

核心優勢
跨專科臨床決策與即時應變能力我們的團隊受過嚴謹的專業訓練，能於現場迅速評估患者狀況，
整合急診醫學、創傷照護、護理學及其他相關專科的專業意見，並即時啟動診斷與處置流程。
此一協作機制有助於及早穩定生命徵象，提升初期處置效率，並確保患者順利銜接至院內進一步治療，
全面符合國際急症醫學與創傷處理的最佳實務標準。

營運應變與醫療法規合規能力
我們的團隊成員曾於高人流公共場域（如主題樂園、大型活動場地）擔任救護部門主管，
具備豐富的實務經驗與法規敏感度，能有效處理以下營運挑戰：

✅專業應對民眾醫療相關投訴與溝通需求
✅熟悉保險索償流程與應對機制，協助活動主辦單位降低後續爭議風險
✅確保醫療紀錄撰寫與保存符合本地法律及監管機構之規範

此等綜合能力使我們在提供高品質臨床照護的同時，亦能妥善處理法律、行政與營運層面的挑戰，
確保活動執行順利、風險可控，並為主辦單位與參與者提供全方位的安全保障。

The successful completion of the Trauma and Disaster Team Response Course—a collaborative program jointly accredited by the United Nations Institute for Training and Research (UNITAR), SURGhub, and the Centre for Global Surgery at the McGill University Health Centre—has substantially enhanced the clinical preparedness capabilities of Event First Aid Service Ltd.

This certification equips our team with advanced, evidence-based expertise spanning three critical domains: rigorous emergency preparedness protocols, coordinated multi-stakeholder disaster response frameworks, and optimized management of high-acuity cases and mass casualty incidents (MCIs) within the unique, fast-paced context of dynamic event environments. By formalizing proficiency in these specialized areas, the certification directly strengthens our capacity to deliver timely, standardized, and high-quality emergency care, thereby upholding the highest standards of safety and clinical excellence for all individuals within the events we support.

A clinical team member of Event First Aid Service Ltd. has successfully completed the“Essential Emergency & Critical”Course—a specialized program developed by the Global Anesthesia and Critical Care Learning Resource Center and formally endorsed by the United Nations Institute for Training and Research(UNITAR).

This advanced, credentialed training further underscores Event First Aid Service Ld’s unwavering commitment to delivering high-quality, evidence-based emergency care across all service scenarios。 Critically, it equips our personnel with refined expertise to manage acute, life-threatening situations with clinical precision and confidence—with particular relevance to prehospital settings. In these environments, the EECC curriculum’s focus on rapid systematic assessment, time-sensitive essential interventions, and resource-optimized care is paramount: it directly enhances our team’s capacity to stabilize patients effectively during the critical pre-hospital phase, bridging the gap between initial emergency response and definitive hospital-based care, and ultimately safeguarding patient outcomes.

United Nations Institute for Training and Research (UNITAR) and the UN Global Surgery Learning Hub (SURGhub).Event First Aid Service Ltd is proud to announce that our team has successfully completed the Hemorrhage Control in the Prehospital Setting certification, jointly issued by the
This internationally recognized credential equips our personnel with advanced, evidence-based techniques for the rapid identification and management of bleeding emergencies—directly reinforcing our mission to deliver high-quality prehospital care.
In high-risk environments and large-scale public events, where hemorrhage incidents can escalate quickly and pose life-threatening challenges, this specialized training ensures our team is prepared to respond with speed, precision, and confidence. It enhances our operational readiness and strengthens our ability to safeguard lives when seconds matter most. This certification reflects our ongoing commitment to safety, professionalism, and continuous improvement in emergency medical response. By investing in globally endorsed training, Event First Aid Service Ltd continues to raise the standard of care and preparedness across all our engagements.

The United Nations–endorsed Certificate in Triage and Resuscitation, awarded through SURGhub and developed in collaboration with UNITAR (United Nations Institute for Training and Research), the Global Trauma Collaboration, Baylor College of Medicine, and leading academic institutions including the University of Utah, Stony Brook Medicine, and the University of British Columbia, represents a significant advancement in our clinical readiness and global alignment.

This certification equips Event First Aid Service Ltd with internationally recognized competencies in trauma triage, airway management, and resuscitation protocols for both adult and pediatric patients.
It reflects our commitment to delivering evidence-based emergency care in high-pressure, resource-limited, and mass casualty environments. By integrating the latest global standards and training methodologies, our team is better prepared to respond decisively and effectively to medical emergencies at public events, ensuring the highest level of safety and care for attendees. This achievement also reinforces our commitment to continuous professional development and positions Event First Aid Service Ltd as a trusted provider of frontline medical support, aligning with the United Nations' Sustainable Development Goals (SDG 3 and SDG 4).

Completion of the American CME–accredited course Spinal Immobilization – Maybe It's Time for a Change (Trauma) demonstrates Event First Aid Service Ltd’s commitment to current best practices in prehospital trauma care, equipping our clinical team with evidence-based spinal motion restriction techniques that prioritize patient safety and reduce the risks associated with outdated immobilization protocols.

🏥 Enhancing Event Safety with Alcohol-Specific First Aid Expertise

At your alcohol-related events, first aid is more than just a precaution—it's a frontline safeguard. Some of our team member includes professionals who have successfully completed the internationally accredited 《Alcohol Use: Screening, Risk Assessment and Evidence-Based Treatment》 course.
- This course is designed and hosted by the University of British Columbia Faculty of Medicine Continuing Professional Development (UBC CPD) and is officially accredited by the Accreditation Council for Continuing Medical Education (CACME). The course falls under the Section 3 accreditation self-assessment program of the Royal College of Physicians and Surgeons of Canada (RCPSC) and meets the accreditation standards of the College of Family Physicians of Canada (CFPC).

The course equips our team with targeted skills to address the complexities of alcohol-related incidents, directly elevating the quality and effectiveness of our onsite care:

🎓 Accredited Clinical Knowledge Our team is trained under nationally and internationally recognized standards, ensuring evidence-based approaches to alcohol-related medical care.

🔍 Rapid Risk Screening Utilizing validated tools such as AUDIT-C and CAGE, we efficiently assess intoxication levels and identify individuals at risk, enabling timely intervention.

🚨 Informed Emergency Response Equipped to recognize signs of alcohol overdose, behavioral disturbances, and mental health crises, our staff respond with precision and professionalism.

🤝 Empathetic, De-escalating Care With training in respectful communication and behavioral management, we support vulnerable guests while maintaining a safe environment for all attendees.

By integrating this advanced clinical education into our practice, Event First Aid Service Ltd reinforces its commitment to responsible safety—ensuring that events involving alcohol remain enjoyable, secure, and professionally supported.

Our clinical team is proud to have completed accredited training through AmericaCME, a respected U.S.-based provider of continuing education for emergency medical professionals。 This specialized curriculum—featuring key modules such as "Violence in EMS: Recognize and Respond (Operations) ”and “A Roadmap to Patient Preparatory”—has equipped our staff with advanced competencies to manage complex prehospital scenarios with precision, confidence, and compassion.

This specialized education has refined our team’s ability to navigate high-stakes situations with confidence, translating into tangible improvements in emergency care delivery:

Proactive Identification of Behavioral Escalation
Our personnel can now recognize subtle, early indicators of behavioral distress (e.g., verbal aggression, physical tension, agitation) that often precede crisis—enabling intervention before situations escalate to violence or harm.
Evidence-Based Verbal De-Escalation
Trained in validated verbal de-escalation techniques (including active listening, calm communication framing, and needs-based dialogue), our team can defuse tense interactions without resorting to physical intervention, preserving patient dignity while maintaining safety for all involved.
Safe, Compassionate Restraint Execution
When restraint becomes medically necessary to protect the patient (from self-harm) or others, our staff is proficient in executing protocols that balance safety with empathy—ensuring restraint is applied only as a last resort, using clinically approved methods that minimize risk of injury.

This commitment to ongoing professional development reinforces our readiness to respond effectively in even the most challenging environments—while consistently upholding our core values of safety, professionalism, and exceptional patient care. When emergencies occur, you can trust that our team is equipped to act with expertise, empathy, and the latest in emergency response standards.

Our team has completed the Foundations of Targeted Violence Prevention Learning Course, certified by the U.S. Department of Homeland Security. This specialized training equips us with advanced knowledge in threat assessment, behavioral analysis, and violence mitigation strategies—empowering us to proactively safeguard event environments and ensure the well-being of all participants.

The course focuses on identifying, assessing, and preventing potential threats before they escalate. Through modules on behavioral threat assessment, early warning indicators, and inter-agency collaboration, our team developed the ability to recognize signs of distress or aggression, apply effective de-escalation techniques, and implement proactive safety measures. These competencies are especially critical in today’s evolving risk landscape, where public gatherings face increasing security challenges. By integrating these skills into our daily operations, Event First Aid Service Ltd enhances its capacity to deliver safe, secure, and professionally managed events across Hong Kong.

Comprehensive Sports Medicine & Emergency Care Support

At Event First Aid Service Ltd, our services extend beyond general first aid to encompass comprehensive sports medicine and emergency care, ensuring the safety and well-being of athletes across all types of sporting events.
As qualified sports medicine professionals, our team remains stationed at the sidelines, ready to respond swiftly and accurately to sudden injuries. In high-pressure situations, we make informed decisions and deliver immediate on-site treatment. We consider not only the physical trauma but also carefully assess the psychological impact and potential effects on athletic performance—ensuring the most appropriate medical intervention is provided.

In addition to emergency response, our service offerings include:

Kinesiology taping therapy

Sports medicine consultations

On-field acute injury management and professional referrals

This integrated approach allows us to proactively prevent, treat, and manage injuries and trauma related to sports and physical activity, helping athletes maintain optimal health and performance
Our ultimate goal is to provide your event and organization with the medical expertise and resources necessary to create a safer sporting environment and elevate the overall experience for all participants. We fully recognize the importance of this responsibility and are deeply committed to upholding the highest standards of care and professionalism.
At Event First Aid Service Ltd, we consistently deliver expert medical support with reliability, responsiveness, and integrity—ensuring every event is protected by a trusted and capable team.

全方位運動醫學與緊急護理服務

Event First Aid Service Ltd 的服務不僅限於一般急救，更提供全面的
運動醫學與運動急救支援，以保障參賽運動員在各類體育賽事中的安全與福祉。
作為具備專業背景的運動醫學專業人員，我們常駐場邊，隨時準備迅速且準確地
處理突發傷害，並在面對急性傷害時迅速做出明智的判斷與初步治療決策。
我們不僅考量運動員的身體創傷，更細緻評估其心理狀態與競技表現的潛在影響，確保提供最適切的醫療介入。

除了緊急應變，我們的服務範疇亦涵蓋：
- 運動肌內效貼療法
- 運動醫學諮詢
- 急性損傷現場管理與專業轉介
這些整合式服務使我們能夠積極預防、治療並持續管理與運動及身體活動相關的
傷害與創傷，提升運動員的整體健康與表現。
我們的最終目標是為您的賽事與組織提供所需的醫療專業知識與資源，促進更安全的體育活動環境，並強化所有參賽者的參與體驗。我們深知這份責任的重要性，
並全心致力於維護最高標準的護理品質與專業精神。
Event First Aid Service Ltd 始終秉持卓越的醫療素養與應變能力，
確保每一場活動都由值得信賴的專業團隊全力守護。

「including, but not limited to」

Enhancing Our Sports Event Response
At Event First Aid Service Ltd., we are committed to providing top-tier care for athletes and participants。 Completing the course“The Triangles of Critical Care Approach to Sports Medicine Team Emergency Action Planning” equips our team with vital skills to enhance our emergency response。

This course focuses on：

Emergency Preparedness: Structured strategies for effective handling of emergencies。
Team Coordination: Improved communication for swift medical responses。
Athlete Safety: Proven protocols that prioritize the well-being of participants.

Our collaboration with leading sports organizations enhances our credibility and ensures we stay informed about the latest challenges in sports medicine. This partnership empowers us to deliver exceptional care and strengthens our reputation as a trusted first aid provider in the sports community。

While 30-hour standard first aid courses cover basic skills like CPR and wound care, they are insufficient for addressing common musculoskeletal injuries among athletes, such as ligament sprains and joint dislocations. These injuries require not only immediate attention but also biomechanical and long-term performance considerations.
Sports medicine professionals are expertly trained to accurately assess and manage sports injuries, applying evidence-based treatment and rehabilitation strategies to reduce the risk of recurrence and optimize recovery. Inappropriate interventions can lead to chronic problems and impaired performance.
Integrating sports medicine into event and team support not only elevates the standard of care but also demonstrates a commitment to athlete safety and excellence—at no additional cost.

雖然30小時的標準急救課程雖涵蓋心肺復甦、傷口護理等基本技能，但不足以應對運動員常見的肌肉骨骼創傷，如韌帶扭傷、關節脫位等。這些損傷不僅需即時處理，更涉及生物力學與長期表現的考量。
運動醫學專業人員具備專業訓練，能精準評估與管理運動損傷，運用循證治療與復健策略，降低復發風險並優化康復進程。不當干預可能導致慢性問題與表現受損。
將運動醫學納入賽事與團隊支援，不僅提升護理標準，更體現對運動員安全與卓越表現的承諾——無需額外費用。

Challenges of Prehospital First Aid Services

Delivering emergency medical care in prehospital event environments presents a unique set of challenges—demanding specialized skills, sound clinical judgment, and robust operational resources.

🔹 High-Stakes Environments Prehospital care often takes place in unpredictable, fast-moving settings. Limited access to advanced medical equipment, combined with physical and logistical constraints, requires first aid teams to make rapid, evidence-based decisions under pressure.

🔹 Clinical Expertise Under Uncertainty Without access to a patient’s full medical history, responders must rely on their training and experience to assess, stabilize, and treat injuries or acute conditions. This calls for adaptability and clinical proficiency in dynamic, resource-limited scenarios.

🔹 Expanding Scope of Responsibility Modern prehospital care goes far beyond basic first aid.
It includes advanced stabilization techniques, immediate medical intervention, and strict adherence to evolving clinical protocols—requiring highly skilled personnel trained in current emergency medical practices.

🔹 Comprehensive Provider Selection When selecting a first aid provider for events, it is essential to verify professional credentials, qualifications, and valid insurance coverage. These elements are critical to ensuring the safety, preparedness, and legal compliance of your event.

Event First Aid Service Ltd. is equipped with the personnel, medical equipment, and procedural expertise required to address these challenges comprehensively. The team prioritizes the health and safety of your event's participants by delivering reliable, high-quality prehospital care.

活動現場急救服務的挑戰

在活動現場提供緊急醫療照護面臨一系列獨特挑戰，這些挑戰需要專業技能、臨床判斷力以及完善的資源支援。

🔹 高風險環境

現場急救通常發生於不可預測且節奏快速的環境中。受限於醫療設備的可及性，加上場地與後勤條件的挑戰，
急救團隊必須在壓力下迅速做出依據實證的醫療決策。

🔹 臨床專業判斷力

在無法取得病患完整病史的情況下，急救人員需依賴自身的專業訓練與經驗，迅速評估、穩定並處理傷害
或急性病症。這要求他們具備高度的應變能力與臨床操作技巧，以應對資源有限且變化多端的現場情境。

🔹 職責範疇日益擴大

現代的急救服務早已超越基本急救範疇，涵蓋進階穩定技術、即時醫療介入，以及遵循不斷更新的臨床指引。
因此，急救人員必須具備最新的緊急醫療知識與技能。

急救服務選擇需謹慎在選擇活動急救服務供應商時，務必審核其專業資格、有效保險及執業認證。
這些要素對於保障活動參與者的安全、提升應變能力及符合法規要求至關重要。

Event First Aid Service Ltd 擁有應對上述挑戰所需的專業人員、醫療設備與標準作業流程。
我們的團隊以可靠、高品質的現場急救服務為核心，致力於守護每一位活動參與者的健康與安全。

🩺 Event First AId Support Services

Based on the scale of your event and the number of anticipated participants, we ensure the venue is equipped with comprehensive emergency medical supplies, stabilization equipment, and rescue tools, ready to provide immediate assistance as needed throughout the event.

All first-aid consumables are fully included in the service package, with no additional costs required.

This provision is a key reassurance for all event stakeholders. In the event of a medical emergency, participants and organizers alike can feel confident and secure knowing that professional medical personnel are on standby, supported by robust onsite equipment. This aligns with public expectations for effective first-aid services at large-scale events and underscores our commitment to health and safety.

🩺 活動醫療支援服務說明

根據活動的規模及預期參與人數，我們將於現場配置充分且符合標準的緊急醫療設備、
固定器材及救援工具，
全方位支援活動進行期間的急救需求。所有醫療物資與耗材均已包含在服務方案內，
無需額外付費，確保運作透明且無後顧之憂。
為保障所有參與者的健康與安全，本服務強調即時應變能力。當現場出現緊急醫療狀況時，
我們的專業醫療人員能迅速介入處理，讓活動主辦方、工作人員與參加者皆能安心。
配備齊全的醫療設施與高效的支援團隊，正是實現活動安全無虞的關鍵要素，
也滿足社會對公共活動駐場急救服務的高度期望。

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🩺 Our Pediatric-Focused Medical Support Advantages

✅ Professional Qualifications & Practical Experience
Our on-site medical personnel bring extensive clinical experience in pediatric emergency care and are trained to respond promptly and effectively to common injuries (e.g., minor cuts, abrasions) and acute health conditions (e.g., allergic reactions).

Several team members possess backgrounds in special education and have completed specialized training in SEN (Special Educational Needs) communication, care strategies, and child psychology. This equips our team to provide sensitive, empathetic, and professional support to children with SEN or heightened emotional sensitivity.

We prioritize not only physical treatment but also the emotional wellbeing of each child—responding appropriately to behavioral cues, offering psychological comfort, and fostering a safe, reassuring environment where children feel understood and supported.

✅ Dual-Focus Care: Medical & Emotional Support
We understand that emotional stability and psychological safety are just as critical as physical treatment when children face unexpected situations. Before initiating medical procedures, our team engages in gentle, child-friendly interactions—using simplified language, positive body cues, and calming techniques—to reduce anxiety and fear.

During medical assessment and treatment (e.g., wound cleaning, bandaging, allergy management), we tailor our communication to suit each child’s age and temperament, ensuring understanding and cooperation.
For children with SEN or high sensitivity, we apply low-stimulation language and environmental cues to avoid secondary emotional stress.We also maintain proactive communication with parents, clearly explaining treatment steps and follow-up considerations (e.g., whether medical referral is needed or symptoms to monitor), helping to ease concerns and build trust. This integrated approach—balancing clinical care with emotional reassurance—enhances the child’s sense of safety and provides parents with peace of mind throughout the event.

✅ Child-Specific Medical Equipment & Supplies
Our team is equipped with emergency tools designed for pediatric use, (such as child-sized NasaClip nasal clips) and pediatric pulse oximeters. We also utilize low-irritation medical supplies to ensure comfort and reduce distress during treatment. These thoughtful provisions not only improve procedural efficiency but also create a more gentle and supportive care experience for children in emergency situations.

🎪 Value for Event Organizers: Comprehensive Protection, Confident Execution

Choosing Event First Aid Service Ltd as your medical support partner means building a professional safety net for children while fulfilling your duty of care as an event organizer。 We offer:

Strategic medical station planning, prioritizing proximity to children’s activity zones and restrooms
Emergency scenario rehearsals, including injury transfer routes and parent contact protocols
Full-spectrum medical support, seamlessly integrated from prevention to emergency response

Ultimately, our goal is to ensure every child enjoys the event to the fullest in a safe, welcoming environment—while parents feel reassured and organizers can focus on delivering a high-quality experience. Together, we help create children’s events that are memorable, meaningful, and above all, safe.

🩺 我們的兒童專屬醫療支援優勢

✅ 專業資質與實務經驗

我們的駐場醫療人員具備兒童護理臨床經驗，能迅速處理常見意外與突發健康狀況。部分成員擁有特殊教育背景，
並接受「SEN 兒童溝通與照護」或相關兒童心理學課程訓練，能敏感且有效地回應特殊需求兒童的情緒與行為反應。

✅ 醫療 + 情緒雙重安撫模式
我們深知，兒童在面對突發狀況時，情緒穩定與心理安全與生理照護同樣重要。
因此，團隊在處理醫療問題前，會先以溫和互動方式協助穩定兒童情緒，降低其焦慮與恐懼感。

在進行醫療評估與護理（如傷口清潔、包紮、過敏處置）時，我們會根據兒童的年齡與特質調整溝通方式，確保其理解並配合處置流程。對於 SEN 或高敏感特質的兒童，我們特別採用低刺激性語言與環境引導技巧，避免造成二次情緒壓力。

同時，我們主動與家長保持溝通，即時說明處置方式與後續觀察重點（如是否需就醫、是否需留意特定症狀），
協助家長釋疑並建立信任感。這種「醫療與情緒並重」的照護模式，不僅提升兒童的安全感，也讓家長在活動現場感受到安心與支持

✅ 兒童專用醫療設備與耗材
我們於現場配置符合兒童體型與需求的急救設備（如兒童專用 NasaClip 止血夾和兒科脈搏血氧儀），並選用低刺激性醫療耗材，
有效提升兒童在接受處置時的舒適度，減少不適與恐懼感。這些貼心設計不僅有助於提升醫療介入的效率，
也讓兒童在緊急情境中獲得更溫和、友善的照護體驗。

🎪 對活動主辦方的價值：周全保障，安心辦活動

選擇 Event First Aid Service Ltd 作為醫療支援夥伴，不僅是為兒童安全築起專業防線，
更是協助主辦方履行安全責任、提升活動口碑的關鍵。我們將：

1) 配合活動流程，提前規劃醫療駐點（優先靠近兒童區、洗手間）

2) 預演緊急狀況處置流程（如傷患轉送路線、家長聯絡機制）

3) 提供全程醫療支援，從預防到應急無縫接軌

最終，我們致力於讓每位兒童在活動中盡情體驗樂趣，同時在安全、友善的環境中感受關懷；
讓家長無後顧之憂，讓主辦方專注活動品質，共同打造兼具「體驗感」與「安全感」的兒童活動。

。

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"Event First Aid Service Ltd has successfully completed the University of British Columbia Faculty of Medicine’s accredited course, [Pediatric Foundations], which provides comprehensive, evidence-based training in the recognition and management of pediatric medical emergencies. This specialized education equips our team with the clinical insight and practical skills necessary to respond effectively to the unique physiological and developmental needs of children. By integrating this expertise into our event medical services, we strengthen our capacity to ensure safer, more responsive care environments for events where pediatric participants are present."

Here at Event First Aid Service Ltd, we know there’s always more to learn to keep your events safe, especially for children. Our staff member’s completion of FEMA’s IS - 36.A: Preparedness for Child Care Providers course has been a wonderful opportunity to gain specialized knowledge. We’ve delved into understanding children's vulnerability in emergencies, how to tailor our response to their age and emotions, and how to work hand - in - hand with event teams for their protection。 This new knowledge isn’t just for us—it’s to serve you better. We’re honored to apply these lessons at your child-focused events, doing our part to ensure a secure, caring environment as we continue to grow in our ability to safeguard young lives。

Prehospital Care: Beyond Physical Injuries

Pre-hospital emergency care is not limited to responding to dramatic or traumatic incidents. Based on our experience, many cases stem from emotional distress rather than physical harm. Understanding the root causes of psychological stress and addressing each individual's unique needs is at the heart of our mission.

Our team consists of professionals certified in Mental Health First Aid (MHFA), Psychological First Aid (PFA), and Mental First Aid (MFA). We also include staff trained in autism and sensory awareness through IBCCES, continuously enhancing our communication skills and deepening our knowledge in psychological support, basic counseling, and crisis intervention.

Guided by the principles of "Observe, Listen, and Connect," our staff are equipped to provide timely and effective emotional support, helping to alleviate psychological pressure. Through empathy and compassion, we create a sense of safety and comfort, ensuring both physical and mental well-being.

In addition, our team has completed the Samaritan "Suicide Prevention Gatekeeper Training," gaining essential skills to identify warning signs and intervene with empathy during critical moments. We have also completed the "First Aid for Stress and Trauma (FAST)" program, learning practical techniques such as trauma tapping and self-soothing to support emotional regulation and stress relief.

These comprehensive trainings empower our responders to deliver immediate and compassionate psychological support when it matters most, fostering a safe and reassuring environment.

When further professional assistance is needed, we offer referral pathways to help individuals access additional medical and psychological care.

Through our holistic approach to care, we are committed to ensuring that every person in need receives the support and attention they deserve—especially in their most vulnerable moments.

院前照護：不僅限於身體傷害

院前急救護理不僅限於處理突發或創傷性事件。根據我們的實務經驗，許多個案源自情緒困擾，而非身體傷害。
理解其心理壓力的根源，並因應其獨特需求提供支援，是我們服務的核心宗旨。

我們的團隊由具備心理健康急救（MHFA）、心理急救（PFA）及精神急救（MFA）認證的專業人員組成，
並包括接受IBCCES自閉症與感官意識訓練的工作人員，持續精進溝通技巧，深化心理急救、基礎輔導與
危機介入的知識與實務能力。

秉持「觀察、傾聽、連結」三大原則，我們能即時提供有效心理支持，舒緩情緒壓力，並以同理心與
關懷營造安全氛圍，確保個人身心的安穩與舒適。

此外，我們亦完成撒瑪利亞會「防止自殺守門員訓練課程」，掌握辨識警示徵兆的關鍵技巧，
能在關鍵時刻以同理心介入，協助有自殺念頭的個案。同時，我們修畢「壓力與創傷急救（FAST）」課程，
學習如創傷敲擊、自我撫慰等實用技巧，有效協助情緒調節與壓力紓緩。

這些綜合訓練使我們的救援人員能在危急時刻提供即時且溫暖的心理支援，建立安全與安心的環境。

當個案需要進一步專業協助時，我們亦提供完善的轉介機制，協助其獲得後續醫療與心理支援。

透過我們全方位的照護服務，我們致力於確保每一位需要幫助的人，在最關鍵的時刻都能獲得應有的關懷與支持。

🌱Pre-Hospital Care for Older Adults: A Practice of Precision and Respect

In our frontline experience, elderly patients frequently require pre-hospital emergency care due to medical crises or physical trauma. However, the challenges they face extend far beyond age alone, encompassing complex layers of social support, cognitive decline, and physical deterioration—each contributing to a unique and multifaceted care need.
Older adults often present clinical symptoms that differ from other age groups. Their signs may be subtle or atypical, requiring emergency responders to exercise keen observation and deep empathy. Even minor injuries or low-impact incidents can have profound consequences, potentially altering their quality of life or independence.
As providers of pre-hospital emergency services, we are committed not only to clinical expertise but also to honoring the dignity of older individuals. We approach each case with gentleness and caution, emphasizing empathy and understanding of their physical condition and life context. Heightened awareness of non-specific symptoms and nuanced presentations is essential to delivering safe, effective, and compassionate care. Recognizing these subtleties is key to meaningful intervention. We believe that respect and understanding at the point of emergency response are vital to safeguarding the health and dignity of older adults—ensuring they feel secure and supported in their most vulnerable moments.

🌱 院前照護中的長者關懷：細緻與尊重的實踐

在我們的實際工作經驗中，老年患者常因醫療緊急狀況或外傷而需要院前急救服務。
然而，他們所面臨的挑戰遠不僅是年齡的問題，更牽涉到社會支持、認知功能退化
及身體機能衰退等多重層面，形成高度複雜的照護需求。
老年人的臨床表現往往與其他年齡族群不同，症狀可能不明顯或表現方式特殊，
這使得急救人員必須具備敏銳的觀察力與深厚的同理心。即使是輕微的創傷或低能量的事故，也可能對長者造成深遠的影響，甚至改變其生活品質與自理能力。
因此，作為院前急救服務的提供者，我們不僅要具備專業判斷力，更需尊重長者的尊嚴，
以溫柔而謹慎的態度進行評估與處置。我們強調在照護過程中展現同理心，理解其身心狀況
與生活背景，並提高對非典型症狀的警覺性。掌握這些細微差異，是提供安全、有效且具人性關懷的照護之關鍵。我們相信，唯有在急救現場展現尊重與理解，
才能真正守護長者的健康與尊嚴，讓他們在最脆弱的時刻感受到安心與支持。

"Event First Aid Service Ltd, dedicated to safeguarding vulnerable populations at public gatherings, has completed UBC Faculty of Medicine’s accredited course 'Falls: Predictable and Preventable'—equipping our team with specialized knowledge to identify fall risks, implement prevention strategies, and ensure safer environments for elderly participants at community and private events."

“Plan before you can manage.”

In simple words, planning comes before managing, events.”

Event First Aid Service Ltd：不止於現場醫療，更為活動安全全程把關

在每場大型活動的順利舉辦背後，Event First Aid Service Ltd 的角色遠超出當日醫療支援。
我們秉持「預防優於應急」的理念，深入參與活動前期規劃，協助主辦方建立完整的安全防護體系。
我們的專業團隊會進行現場勘察，針對出入口、人流動線、舞台設備等區域排查潛在風險，
並依活動類型、人群特性進行系統化風險評估，識別如中暑、踩踏、過敏等隱患。
隨後與主辦方共同制定應變計劃，明確醫療駐點、處置流程與轉送機制，確保應對有據。
透過這些前期準備，我們不僅優化活動流程，更提供具體建議，如調整高風險環節、
增設補水與休息區，協助降低事故發生率。我們的目標是打造安全、有序、令人安心的活動環境，
全方位守護參與者健康，讓主辦方無後顧之憂，活動圓滿落幕。

Event First Aid Service Ltd: More Than On-Site Medical Support—A Full-Spectrum Safety Partner

Behind the smooth execution of every major event, Event First Aid Service Ltd plays a role that goes far beyond providing medical support on the day. Guided by the principle of “prevention over response,” we actively participate in the early planning stages, helping organizers build a comprehensive safety framework.
Our professional team conducts thorough on-site inspections, assessing key areas such as entrances and exits, crowd flow, stage setups, and equipment placement to identify potential risks. We then carry out systematic risk assessments based on the event type and participant demographics, identifying hazards such as heatstroke, crowd crush risks, and allergy-related incidents.Following this, we work closely with organizers to develop tailored emergency response plans, clearly defining medical station locations, treatment procedures, patient transfer routes, and coordination mechanisms with local hospitals—ensuring preparedness is grounded in practical strategy.
Through this proactive approach, we not only optimize event operations from a safety perspective but also offer actionable recommendations, such as adjusting high-risk activities or adding hydration and rest stations. Our goal is to create a safe, well-organized, and reassuring environment for all participants, while giving organizers peace of mind and ensuring every event concludes successfully.

At Event First Aid Service Ltd, our completion of the FEMA-endorsed course in Special Events Contingency Planning for Public Safety Agencies reflects our unwavering commitment to excellence in emergency preparedness and event safety. This certification equips our team with advanced knowledge in risk assessment, emergency coordination, and strategic planning—ensuring that every event we support is not only medically covered but also aligned with nationally recognized standards for public safety. By integrating contingency planning principles into our first aid services, we offer clients a proactive, reliable, and professionally informed approach to managing health-related incidents during public gatherings, festivals, and high-profile events.

At Event First Aid Service Ltd, our team is certified by INSSA as Security Risk Management Professionals – Country Level (SRMP-C), demonstrating our commitment to delivering event medical services informed by internationally recognized safety standards and strategic risk management practices. This qualification enhances our ability to assess threats, implement effective contingency plans, and ensure operational resilience across diverse event environments, providing clients with trusted, professional support tailored to country-specific security dynamics.

The building blocks of our service successes are the people with the right mindset, and possessing the necessary skills/qualifications.
They work together to deliver services in a style that is best described as “Precaution is better than cure.” .....

Modern First Aid Service pattern has evolved;
The old trend all you seeing the first aider just sitting around, waiting for someone to come to seek help, instead; "Prevention" had become a new trend, therefore we will be watching out for any potential hazard that may occur in your events; minimize the risk factor before the accident happened and this act is to prevent letting anyone else capture and post it on social media lead to any potential Public relations/ legal crisis.

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“Saving a life wasn’t always about performing complicated medical procedures. It was something more. It was about putting a smile on someone’s face and hearing them sincerely .” ― Daniel Sink