Event First Aid Service Ltd
活動急救服務有限公司
Compassionate & Considerate
Event medical services are committed to professionalism and are safeguarded by medical professional liability insurance to ensure responsible and lawful protection of public interests.
In this life-critical field, there is no room for ambiguity. Such insurance serves as a cornerstone
in maintaining professional standards and credibility. We are dedicated to delivering exceptional services that prioritize the health and safety of every participant..
醫療急救服務秉承專業精神，擁有醫療專業責任保險，
確保在提供急救服務時合法、負責地保障公眾利益。
生命攸關的領域不容含糊，保險是維護專業標準和可信度的重要基石。
我們致力於以卓越服務保障每位參與者的健康與安全。
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'When lives on the line,
every second count,
A timely intervention ...
could be all that is needed to help.'
關於我們
About us
The Importance of Professional First Aid Services and Liability Protection
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First aid is a critical component of the healthcare system, referring to the immediate and preliminary medical assistance provided to individuals who are injured or ill during emergencies or accidents. Mastery of proper first aid techniques not only helps prioritize treatment effectively but also significantly improves patient outcomes.
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In out-of-hospital environments—where medical histories are often unknown and conditions unpredictable—the judgment and responsiveness of first aid personnel are paramount. There is no margin for error. As such, organizations providing these services must operate in accordance with modern medical standards and possess the legal qualifications required to deliver care to the public.
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Event First Aid Service Ltd. is committed to delivering professional and dependable pre-hospital emergency care for a wide range of public events. We are fully insured with Medical Malpractice Liability Insurance and Employee Compensation Insurance, ensuring the quality, professionalism, and legal compliance of our services. We firmly believe this is not only a promise to our clients, but a fundamental responsibility to the community.
專業急救服務的重要性與責任保障
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「急救」是醫療體系中極為關鍵的一環，指在突發事故或緊急情況下，為傷病者提供即時、初步的醫療處置。掌握正確的急救技能不僅有助於判斷治療優先次序，更能大幅提升患者的預後機會。
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在非醫院環境中，由於缺乏完整病歷資訊且現場條件難以預測，急救人員的判斷與應變能力至關重要，容不得絲毫差錯。因此，提供此類服務的機構必須確保其操作符合現代醫療標準，並具備合法資格向公眾提供醫療支援。
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Event First Aid Service Ltd. 致力於為各類公共活動提供專業、可靠的院前急救服務。我們已全面投保醫療事故責任保險及僱員補償保險，以保障我們的服務質素、
專業能力及法律合規性。我們深信，這不僅是對客戶的承諾，更是對社會的責任。
Life-Saving,
No Compromises
- Every Life Matters
#Event First Aid Service 活動駐場急救服務
"Event First Aid Service Ltd." places great importance on and understands that in the context of Hong Kong's trend toward high transparency, accountability, and increasing public awareness of their rights, holding sufficient and valid liability insurance policies is essential for providing medical-related services to the public. This not only safeguards the interests of all your event stakeholders but also protects your event's brand reputation and ensures our legal high standards of service. Consequently, everyone can feel safe and enjoy a positive experience at your event!
“活動急救服務有限公司”深知，隨著香港對透明度和問責制的要求不斷提高，以及公眾對自身權益意識的增強，提供相關醫療服務時，擁有充足有效的責任保險政策對保護所有活動持份者的利益至關重要。這不僅有助於維護您的活動品牌聲譽，還能確保您獲得我們高水平的合法服務，讓每位參加者都能在安全的環境中安心享受美好的活動體驗。
"BSAFE is the United Nations' official online course in security risk awareness, developed to prepare relevant personnel with the knowledge and strategies needed to operate safely in complex and unpredictable environments.
Some of our full-time staff certification in UN BSAFE reflects our commitment to globally recognized safety standards and enhances our capability to anticipate, assess, and respond to potential threats, delivering greater confidence and protection at every event we support.
"Event First Aid Service Ltd" possesses below liability insurance coverage and legally provides service to the public.
Medical Malpractice Insurance
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Who can guarantee the quality of your event's event medical first aid services, the qualifications of the medical staff, and how they management of your event attendees?
As an event organizer, you may need to bear responsibility for claims arising from the misconduct or negligence of designated service providers.
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Therefore, medical malpractice insurance is essential for medical first aid service providers and should be included as part of a comprehensive service package. When holding relevant medical qualifications and providing services to the public, we must take responsibility for every action and decision, especially when it involves the lives of others.
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This insurance not only ensures that our staff's qualifications meet the highest standards but also provides comprehensive liability coverage, protecting the reputation of healthcare providers and the event organizer, demonstrating a commitment to patient and all stakeholders' safety and quality care.
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Providing the best liability insurance reduces the risk of unnecessary claims faced by all stakeholders.
Medical malpractice insurance plays a crucial role in our emergency services, ensuring professional assurance, legal guidance, and trust with our patients.
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Rest assured, the safety of your event is our top priority. We are committed to delivering the highest standard of emergency medical care while being fully prepared for any unforeseen circumstances.
Employee Compensation Insurance
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Employee Compensation Insurance, also known as workers' compensation insurance, is a mandatory requirement for employers in Hong Kong. Employees are crucial assets of a company. 'Event First Aid Service Ltd' values the importance of our employees;
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Therefore, we purchased for our working staff, a comprehensive and proper Employee Compensation Insurance which conforms to the < Hong Kong Employees' Compensation Ordinance > and allows our employees to feel they are valued and respected, as well as by our clients.
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Fulfilling the Employees' Compensation Ordinance (ECO) (Hong Kong Law Chapter 282) governs the regulations and requirements for employee compensation that employers must possess a valid insurance policy that is subject to corresponding obligations with reference to the law (including The Basic Law).
Reference: Hong Kong Employees' Compensation Ordinance (Hong Kong Law Chapter 282)
https://www.labour.gov.hk/eng/legislat/content1.htm
3) Hire Car Permit –Private Service (Limousine)
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Our Company vehicle holds a Private Service (Limousine) Hire Car permit, to fulfill the existing law [section 52(3) of the Road Traffic Ordinance (Cap. 374)] stipulates provisions on the use of private cars for the carriage of passengers for hire or reward. Because using an illegal hire car service can put passengers at risk, as the Vehicle's third-party insurance may be invalid.
「活動急救服務有限公司」具備有以下責任保險並合法向公眾提供服務。
<<醫療專業責任保險>>
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誰能保證您的活動急救醫療服務的品質、醫療人員的資格及怎麼處理你的活動與會者？
作為活動主辦方，您可能需要承擔因所選擇服務提供者的不當行為或疏忽引起的索賠。
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因此，醫療專業責任保險對於醫療急救服務提供者至關重要，應作為整體服務包的一部分。
持有相關醫療資格並向公眾提供服務時，我們必須對每項行為和決策承擔責任，
特別是在涉及他人生命的情況下。
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這種責任保險不僅確保我們員工的資格符合最高標準，還能全面保障責任，
維護醫療服務提供者和活動主辦方的聲譽，體現對患者和所有利益相關者的安全和優質護理的承諾。
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提供最佳責任保險，減少所有活動利害關係人面臨不必要的索賠風險。
醫療專業責任保險在我們的急救服務中至關重要，確保專業保證、法律指導和與患者的信任。
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請放心，您的活動安全是我們的首要任務，我們致力於提供最高水準的醫療急救護理，
並為任何不可預見的情況做好充分準備。
2) 《僱員補償保險》
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僱員補償保險是香港雇主的強制性要求。 員工是公司的重要資產。
「Event First Aid Service Ltd」重視員工的重要性；
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因此，我們為員工購買了一份全面且合適的符合《香港僱員補償條例》的僱員補償保險，
讓我們的員工感受到自己受到重視和尊重，也受到客戶的重視和尊重。
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履行《僱員補償條例》（香港法第282章）對僱員補償的規定和要求，
即雇主必須持有有效的保險單，並參照法律（包括《基本法》）承擔相應的義務。
參考：《香港僱員補償條例》（香港法例第282章） https://www.labour.gov.hk/eng/legislat/content1.htm
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在公共活動中提供醫療支持而沒有醫療過失保險的保障，會引發重大擔憂。雖然服務公眾和確保安全的意圖是值得讚揚的，但缺乏足夠的保險可能會使醫療人員和活動組織者面臨嚴重的風險，而這些風險本可以事先避免。
3) 《私家服務(豪華房車)出租汽車許可證》
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我們公司的車輛均持有 - 私家服務(豪華房車) 出租汽車;
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為履行現有法例訂有有關使用私家車作出租或取酬載客用途的條文《道路交通條例》(第374章)第52(3)條。
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因為使用非法出租汽車服務會令車上乘客蒙受風險，
提供非法出租汽車服務的車輛其第三者責任保險可能會失效。
Significant Legal and Operational Risks of Choosing Uninsured Medical Service Providers for Events in Hong Kong
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As a service provider of event first aid and medical services in Hong Kong, we deeply understand that safety assurance is not only a service commitment but also a reflection of legal responsibility and ethical obligation.
Event organizers and venue owners must recognize that hiring medical service providers without valid medical malpractice insurance can lead to serious legal, financial, and reputational risks, including:
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Legal and Civil Liability Risks: In the event of medical negligence or accidents, the involved parties may face substantial compensation claims and lengthy litigation processes. Under current Hong Kong law, patients have the right to file claims for medical errors, which may cause long-term reputational damage to the organizer and venue owner.
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Joint Legal Liability: If organizers fail to conduct due diligence to verify the insurance status of the medical service provider, they may be held jointly liable due to third-party negligence.
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Breach of Statutory Duty of Care: Organizers and venue owners have a duty to ensure the safety of participants, staff, and spectators. If the medical team is uninsured, any incident may constitute a failure in management duties.
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Regulatory Sanction Risks: Failure to comply with insurance and safety regulations may lead to government investigations, administrative sanctions, fines, and could adversely affect future event applications and approvals.
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Reputational Damage and Loss of Trust: Events involving medical incidents or inadequate responses can severely damage the image of the organizer and venue, impacting sponsorship, collaboration opportunities, and public confidence.
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Breach of Contract Terms: Most venue rental agreements and event permits explicitly require the provision of valid insurance documents. Non-compliance may constitute a breach of contract, leading to legal disputes or event cancellations.
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Increased Financial Risks: In the absence of insurance coverage, any liability for compensation may ultimately fall on the organizer or venue owner,
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Event Disruption and Operational Risks: If a medical incident leads to chaos on-site, law enforcement intervention, or media coverage, the event may be forced to halt or cancel, resulting in significant disruption to overall operations and negatively impacting future event approvals and collaboration opportunities.
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At Event First Aid Services Ltd, we are fully insured with Employees’ Compensation Insurance and Medical Malpractice Insurance to ensure that our clients, partners and all event participants are fully protected at the legal, financial and operational levels. We firmly believe that choosing a medical service provider with insurance coverage is a basic requirement and professional standard for every responsible organizer.
在香港舉辦活動時，選擇未投保醫療事故保險的醫療服務供應商，
將對主辦單位及場地持有人可能構成法律與營運風險
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作為專業的香港活動急救及緊急醫療服務提供者，我們深切理解：
安全保障不僅是服務承諾，更是法律責任與道德義務的體現。
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活動主辦單位及場地持有人必須明白，若聘用未持有有效醫療事故保險的醫療服務供應商，
將可能面臨以下嚴重的法律、財務及聲譽風險：
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法律與民事責任風險 : 一旦發生醫療疏忽或事故，相關機構及人員可能面臨高額賠償及漫長訴訟程序。
根據香港現行法律，患者有權就醫療失誤提出索償，並可能對主辦單位及場地持有人造成長遠聲譽損害。 -
連帶法律責任: 若主辦方未有履行盡職審查程序，確認醫療服務供應商的保險狀況，
將可能因第三方疏忽而被追究連帶法律責任。 -
違反法定照顧責任 : 主辦單位及場地持有人有責任確保活動參加者、工作人員及觀眾的安全。
若醫療團隊未受保，發生事故時將可能構成管理疏忽。 -
監管處分風險 : 未能符合保險及安全規定，可能引致政府部門調查、行政處分、罰款，甚至影響未來活動申請與批核。
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聲譽損害與信任流失 : 涉及醫療事故或應變不足的事件，將對主辦單位及場地形象造成嚴重損害，影響贊助、合作機會及公眾信心。
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違反合約條款 : 多數場地租用協議及活動許可證明確要求提供有效保險文件。未能符合條款可能構成違約，導致法律糾紛或活動取消。
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財務風險擴大 : 在缺乏保險保障的情況下，任何賠償責任最終可能由主辦方或場地持有人承擔，
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活動中斷與營運風險：若因醫療事故引發現場混亂、執法介入或媒體報導，
活動可能被迫中止或取消，對整體營運造成重大干擾，並影響未來活動的批核與合作機會。
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在活動急救服務有限公司，我們已全面投保僱員補償保險及醫療事故保險，確保我們的客戶、合作夥伴及所有活動參與者在法律、財務及營運層面均獲得充分保障。
我們堅信，選擇具備保險保障的醫療服務供應商，是每一位負責任主辦方的基本要求與專業標準。
F&Q :
What is the difference between Medical Malpractice & Professional Indemnity Insurance?
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The coverage for both these insurances is very similar; however, medical malpractice insurance not only covers economic loss but also injury and property damage following professional negligence, which professional indemnity won’t cover.
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As mentioned, unlike public liability insurance, both cover compensation claims arising out of professional activities. However, the cover under a professional indemnity policy is a lot more restrictive than the cover under a medical malpractice policy.
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Professional indemnity insurance only covers compensation claims involving purely economic losses. This means that if someone makes a claim against the service alleging that the service's professional negligence resulted in them being injured or their property being damaged, professional indemnity insurance would not cover it.
⚠️We DO NOT ❌provide a SINGLE-PERSON service.
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Our service will provide at least two staff members, including one male and one female.
This ensures the presence of both genders, which can be beneficial for your event.
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We aim to avoid "medical diagnosis tunnel vision," which may lead to errors in medical decision-making. The presence of both genders allows for a "chaperone role" during necessary intimate examinations. This can help reassure patients if they experience distress and offer emotional support during embarrassing or uncomfortable situations, thereby protecting the patient’s dignity and confidentiality.
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Additionally, the chaperone role and buddy system provide safeguards for both patients and our staff. This approach can discourage unfounded allegations of improper behavior and secure the interests of all event stakeholders.
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Based on our real-life working experience, our female staff tend to be more effective when handling infants, children, and the elderly. If your event involves infants or expectant mothers, we can assign female staff with obstetric qualifications or clinical obstetric experience to assist.
⚠️我們不會❌提供單人急救服務
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我們的服務將提供至少兩名急救人員，包括一名男性和一名女性。這確保了兩性在場，對您的活動將是有益的。
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我們的目標是避免「醫療診斷狹隘視野」，這可能導致醫療決策中的錯誤。
兩性急救人員在場可以在必要的親密檢查中擔任「陪伴角色」。這可以幫助安撫在困擾時的病人，
並在尷尬或不舒服的情況下提供情感支持，從而保護病人的尊嚴和保密性。
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此外，陪伴角色和夥伴系統為患者和我們的急救人員提供了保障。
這種方法可以抑制無根據的行為不當指控，並保護所有活動相關者的利益。
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根據我們的實際工作經驗，我們的女性急救人員在處理嬰兒、兒童和老年人方面往往更具效果。
如果您的活動涉及嬰兒或孕婦，我們可以指派具有產科資格或臨床產科經驗的女性急救人員來提供協助。
Post-Event First Aid Summary
Our Post-Event First Aid Summary is essential for understanding the nature of incidents that occur during events.
Based on our real-life operations and detailed records, this summary provides valuable insights for event organizers.
Benefits of This Summary:
Accident Documentation:
In the event of an incident, we will maintain a detailed record. This document helps event organizers understand the circumstances surrounding the accident and the treatments provided.
Legal and Insurance Support:
This summary serves as a legally valid document that can be submitted to insurance companies or legal representatives. It is crucial for addressing any claims that may arise from incidents during the event.
Future Planning Reference:
Insights gained from this report offer valuable information for planning future events. Understanding the nature of incidents helps identify potential hazards, enabling you to minimize risks and enhance safety measures for upcoming events.
This Post-Event First Aid Summary is not only vital for handling legal and insurance claims but also serves as a key reference for improving safety measures for future events. We are pleased to assist with your upcoming event and look forward to supporting you in the future.
活動後急救摘要
我們的活動後急救總結對於了解活動期間發生的事故性質至關重要。
這份總結是基於我們的實際操作和詳細記錄，為活動組織者提供了寶貴的見解。
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意外記錄
如果發生事故，我們將保存詳細記錄。
這份文件有助於活動組織者了解事故發生的情況和所提供的治療。
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法律和保險支援：
本總結具有法律效力，可提交給保險公司或法律代表。
對於處理活動期間事故可能引起的任何索賠，本總結至關重要。
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未來活動規劃參考：本報告提供的見解為規劃未來活動提供了寶貴的資訊。
了解事故性質有助於識別潛在危險，
使您能夠最大限度地降低風險並加強即將舉行的活動的安全措施。
本活動後急救總結不僅對於處理法律和保險索賠至關重要，也是改善未來活動安全措施的重要參考。我們很高興為您即將舉辦的活動提供協助，並期待在未來為您提供支援。
Comprehensive Insurance and Documentation
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Based on our extensive experience, we recognize that insurance claims can arise. Therefore, we take no chances and ensure that our pre-hospital event medical emergency services are backed by comprehensive and effective liability insurance. This commitment guarantees that every aspect of our service provision adheres to modern medical practice standards while safeguarding the interests of all stakeholders.
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Additionally, we provide complete and reliable records to support insurance claims and legal requirements. These records also serve as valuable reference materials for future event planning and improvements.
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We are dedicated to delivering reliable and professional medical emergency services for your event, ensuring the safety and health of all participants.
全面保險與文件紀錄
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憑藉我們豐富的實務經驗，我們深知保險索償的情況可能發生。
因此，我們絕不掉以輕心，確保我們的院前活動緊急醫療服務擁有全面且有效的責任保險作為保障。這項承諾確保我們的服務在各個層面均符合現代醫療實踐標準，同時保障所有活動持份者的權益。
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此外，我們亦提供完整且可靠的紀錄，以支援保險索償及符合法律要求。這些紀錄同時可作為未來活動規劃與優化的重要參考資料。我們致力於為您的活動提供專業、可靠的緊急醫療服務，確保所有參與者的健康與安全獲得充分保障。
We operate using the "Multidisciplinary Team Care Model."
We operate using the Multidisciplinary Team Care Model, which brings together professionals from various medical specialties, each with distinct expertise and skills. This collaborative approach enables us to effectively address complex clinical situations faced by patients.
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Benefits of the Multidisciplinary Team Care Model:
Interdisciplinary Collaboration:
One of the model's key advantages is its ability to foster collaboration among different medical disciplines, ensuring that patients receive appropriate care at every stage of treatment. In pre-hospital emergency settings, our team can quickly assess a patient's condition, integrate insights from various specialties, and provide immediate diagnostic and treatment recommendations, stabilizing vital signs for subsequent in-hospital care.
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Our team includes members with experience as first aid department supervisors in theme parks. This background equips them with the skills necessary to manage complaints and insurance claims effectively. Their expertise allows us to deliver high-quality clinical care while handling legal and administrative aspects efficiently, ensuring smooth event execution.
我們以“多學科團隊護理模式”方法工作。
我們採用多學科團隊護理模式，匯集來自各個醫療專科的專業人員，每位成員擁有獨特的專業知識和技能。這種協作方式使我們能夠有效應對患者面臨的複雜臨床情況。
多學科團隊護理模式的好處：
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跨學科協作：
該模式的一個主要優勢是促進不同醫療學科之間的合作，
確保患者在每個治療階段都能獲得適當的護理。在院前急救環境中，
我們的團隊能迅速評估患者的狀況，整合各專科的見解，
提供即時的診斷和治療建議，穩定生命體徵，以便於後續的住院護理。
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我們的團隊成員包括曾在主題公園擔任急救部門主管的專業人士。
這種背景使他們具備有效管理投訴和保險索賠的能力。
他們的專業知識使我們能夠提供高品質的臨床護理，
同時有效處理法律和行政事務，確保活動的順利進行。
Comprehensive Sports Medicine and Emergency Care
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Our service capabilities extend beyond general first aid to provide comprehensive sports medicine and emergency care, ensuring the safety and well-being of athletes at your events.
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Rapid Response: Our trained teams monitor sidelines and make swift, informed decisions to address acute injuries, considering both physical trauma and the psychological impacts on athletes.
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Complete Service Offering: In addition to acute field response, we provide sports taping, consultations, and on-field injury management, contributing to the prevention and treatment of sports-related injuries.
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Commitment to Safety: Our goal is to equip your organization with the medical expertise and resources necessary to facilitate safer sporting events and enhance the overall experience for athletes.
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We are fully committed to upholding the highest standards of care and professionalism in all our services.
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我們的服務不僅限於一般急救，還提供全面的運動醫學和運動急救，以保障參賽運動員的安全和福祉。我們負責監控場邊情況並迅速做出明智的決策，以解決任何急性傷害，並隨時準備立即反應，並現場做出初步治療決定。
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作為運動醫學專業人員，我們負責監控場邊情況並做出快速、明智的決定，在確定最合適的治療方案時，不僅考慮運動員身體創傷，還仔細權衡對運動員心理和競技表現的影響。
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除了緊急應變，我們的服務還包括運動肌內效貼療法、運動醫學諮詢和急性損傷管理，使我們能夠積極預防、治療和持續管理運動和身體活動相關的傷害和創傷，並在必要時進行專業轉介。
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最終，我們的目標是為您的體育賽事和組織提供所需的醫療專業知識和資源，促進更安全的體育賽事，增強所有參賽運動員的整體體驗。我們了解這些責任的重要性，並完全致力於維護最高標準的護理和專業精神。
「including, but not limited to」
「including, but not limited to」
Challenges of Prehospital First Aid Services
Providing emergency medical care in prehospital event settings presents distinct challenges that require specialized skills, clinical judgment, and adequate resources::
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High-Stakes Environments: Prehospital care often unfolds in unpredictable settings, where limited access to advanced medical equipment, coupled with challenging physical and logistical constraints, necessitates rapid and evidence-based decision-making by the attending first aid team
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Clinical Expertise Under Uncertainty: Without access to a patient's comprehensive medical history, prehospital responders must rely on their expertise and training to assess, stabilize, and treat injuries or acute conditions promptly. This requires adaptability and proficiency in dynamic and resource-limited scenarios.
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Expanding Scope of Responsibility: Modern prehospital care extends beyond basic first aid to include advanced stabilization techniques, immediate medical intervention, and adherence to evolving clinical protocols. As such, it demands highly skilled personnel trained in up-to-date emergency medical practices.
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Comprehensive Provider Selection: When engaging a first aid service for events, it is imperative to verify their professional credentials, including valid insurance coverage, and qualifications. These factors are critical in ensuring the safety and medical preparedness of attendees.
Event First Aid Service Ltd. is equipped with the personnel, medical equipment, and procedural expertise required to address these challenges comprehensively. The team prioritizes the health and safety of your event's participants by delivering reliable, high-quality prehospital care.
院前急救服務的挑戰
在院前活動環境中提供緊急醫療護理面臨獨特的挑戰，需要專業技能、臨床判斷和足夠的資源：
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高風險環境：院前救護通常在不可預測的環境中進行，先進醫療設備的取得有限，加上具有挑戰性的物理和後勤限制，需要急救團隊快速做出基於證據的決策。
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不確定情況下的臨床專業知識：在無法獲得患者全面病史的情況下，院前急救人員必須依靠他們的專業知識和培訓來及時評估、穩定和治療損傷或急性病症。這需要在動態和資源有限的場景中具有適應性和熟練程度。
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擴大責任範圍：現代院前護理不僅限於基本急救，還包括先進的穩定技術、即時醫療幹預以及遵守不斷發展的臨床方案。因此，它需要接受過最新緊急醫療實踐培訓的急救人員。
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選擇的重要性：當您為即將舉行的活動選擇活動急救人員時，
你可能想考慮確保所選擇活動急救人員擁有適當的保險以及
具有必要醫療知識和技能的員工至關重要。
Event First Aid Service Ltd. 配備了全面應對這些挑戰所需的人員、醫療設備和程序專業知識。該團隊透過提供可靠、高品質的院前護理，優先考慮活動參與者的健康和安全。
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Based on the size and structure of your event, we will ensure that we will have more than sufficient life-saving, immobilization devices and extrication equipment in place and ready to serve in your event.
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All consumables are included without any extra cost.
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So all your event participants know; that whenever they require first aid, all event stakeholders will feel safe and have a sense of security that on-site had sufficient materials, equipment, and professionals in place to assist them.
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根據您活動的規模和參與者人數，我們確保現場配備充足的醫療急救設備、醫療固定裝置及救援器材，隨時為您的活動提供服務。
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所有急救耗材均已包含在內，無需任何額外費用。
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這是確保所有活動參與者知悉的關鍵；每當有人需要急救時，
各持份者都能安心並感到安全，因為現場擁有充足的醫療急救設備和
專業人員隨時待命協助他們，滿足公眾對活動駐場急救服務的期望。
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We understand that most moms and dads would do anything to keep their little ones safe from harm. Nothing is more heart-wrenching than seeing your child get hurt, especially when a kiss and a cuddle won’t stop the tears.
When it comes to events involving kids, safety is a top priority. Children are easily excitable and often get hurt, particularly when they become tired. Assessing young children can be more challenging because everything is smaller, and young children often struggle to express their feelings verbally.
Additionally, children with special educational needs (SEN) can be more sensitive and require extra care.
By having our trained staff at your event, you can ensure that we are equipped to handle both children and those with SEN, as well as highly sensitive persons (HSP). Our quick actions and proficient skills allow us to provide immediate emotional support and initial medical care to the children, while also comforting worried parents.
As an event organizer, you can rest easy knowing that you’ve taken the necessary steps to create a kid-friendly, happy, and safe environment, ensuring that everyone has a great time
我們明白到，大多數媽媽和爸爸都會不惜一切採取任何措施來保護他們的小孩免受傷害，
因為我們了解到沒有什麼比看到你的小孩受傷更令人心痛，
尤其是如果一個吻或一個擁抱都不能阻止你的小孩眼淚的時候。
當您的活動涉及孩子們時，我們首要關注的是安全第一
因為兒童容易得意忘形， 經常容易導致受傷，
特別是在他們疲倦時。 而且對兒童的評估會比較困難，
而兒童通常都非能語言清晰表達到自己感覺，有時SEN/「高敏感族」兒童甚至可能更加敏感。
所以有我們的員工在您的活動，我們的員工具備處理兒童和SEN/「高敏感族」兒童的知識和技能。
憑藉我們的迅速行動和熟練的技巧，可以為孩子們提供即時的情感和初步醫療護理。
（以及同時安慰擔心的父母也很重要）
因此，作為主辦，您可以放心地知道自己已經採取了必要的措施來關心和照顧您的活動中的孩子，讓他們保持友好、快樂和安全，讓每個人都度過愉快的時光。
Prehospital Care: Beyond Physical Injuries
Prehospital emergency care is not always about dramatic or traumatic situations. Based on our experience, we often assist individuals who are emotionally distressed for various reasons. Understanding the root cause of their distress and addressing their unique needs is at the heart of our service.
Our team, including certified Mental Health First Aid (MHFA), Psychology First Aid (PFA), and Mental First Aid (MFA) personnel, as well as staff trained in IBCCES Autism and Sensory Awareness, continuously enhances their communication skills and deepens their knowledge of psychological first aid, basic counseling, and crisis intervention. By applying the principles of "Observe, Listen, and Connect," our staff can provide timely and effective psychological support, mitigate emotional stress, and foster a sense of safety through empathy and compassion. This approach ensures both emotional and physical comfort for individuals in distress.
Additionally, our team undergoes The Samaritans Suicide Prevention Gatekeeper Training Course, equipping them with essential skills to identify warning signs and intervene effectively when individuals experience suicidal thoughts.
When further professional assistance is required, we offer referral channels to help individuals access additional medical support. Through our comprehensive services, we ensure that every person in need receives the care and support they deserve, especially during critical moments.
院前照護：不僅限於身體傷害
院前急救護理不僅僅是應對戲劇性或創傷性的情況。根據我們的經驗，我們經常幫助因各種原因而情緒困擾的個人。理解他們困擾的根源並滿足他們的獨特需求，是我們服務的核心宗旨。
我們的團隊包括持有心理健康急救（MHFA）、心理急救（PFA）及精神急救（MFA）認證的專業人員，以及受過IBCCES自閉症與感官意識培訓的工作人員，持續提升溝通技巧並深化心理急救、基礎輔導與危機介入知識。透過「觀察、傾聽和連結」的原則，我們的工作人員能夠及時有效地提供心理支持，減輕情緒壓力，並透過同理心與關懷，營造安全感，確保身心的舒適與安穩。
此外，我們的團隊還接受撒瑪利亞會（The Samaritans）自殺防治守門人培訓課程，
掌握識別警訊並在個人產生自殺念頭時提供有效介入的關鍵技能。
當需要進一步的專業協助時，我們提供轉介渠道，幫助個人獲得額外的醫療支援。
透過我們全方位的服務,我們確保每一位需要幫助的人都能在關鍵時刻獲得應有的照護與支持。
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From our real-life working practices, we often come across a geriatric patient with a medical emergency or traumatic injury.
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🌱Geriatric patients are not just "old adults"— they come with their own challenges, which include social, cognitive, and physical aspects. The physical presentation of geriatric patients is different from that of other patient groups. Taking an honest look at where an elderly needs support is the first step and then assessing all the possible solutions to get them the help they need.
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As Medical First Aid Service providers, we must show empathy and secure their dignity when approaching the geriatric patient, also we need to increase our index of suspicion with elderly patients. Vague and non-specific complaints and traumatic injuries with a low-energy mechanism of injury can have life-altering effects on an older patient.
從我們的實際工作實踐中，我們經常會遇到患有醫療緊急情況或外傷的老年患者。
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🌱老年患者不僅是“老年人”，他們還面臨著自己的挑戰，包括社會，認知和身體方面。 老年患者的身體表現與其他患者群不同。 細心地看待老年人需要支持的地方是第一步，然後評估所有可能的解決方案，以幫助他們獲得所需的幫助。
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作為醫療急救服務提供者，在接觸老年患者時，我們必須表現出同理心 和 同情心並確保他們的尊嚴並獲得尊重，我們還需要對老年患者的受傷機制懷疑指數提高警覺。 模糊和非特定性的主訴以及具有低能量損傷機制的創傷性損傷可能對老年患者產生改變生命的影響。
“Plan before you can manage.”
In simple words, planning comes before managing, events.”
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Behind the scenes of every great event,
We are not limited to providing service on the actual event days.
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We also play a crucial role in the meetings and coordination before the event.
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We frequently conduct on-site inspections with the event management team and collaboratively develop emergency plans. Through these preparations, we can consider your event from a safety perspective, identify potential crises, and provide professional recommendations to the event management team to minimize any risks.
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Our goal is to ensure a safe and enjoyable experience for your event, safeguarding the well-being and satisfaction of all participants.
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在每一個大型活動的背後，
我們的角色不限於在實際活動當天提供服務。
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在每一個大型活動的背後，我們的角色不僅限於活動當天的服務提供。我們在活動前的會議和協調過程中，亦扮演著至關重要的角色。
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我們經常與活動管理團隊進行現場考察，並共同制定應急計劃。
透過這些前期準備，我們能夠從安全角度全面考慮您的活動，
識別潛在的危機，並向活動管理團隊提出專業建議，
以最大程度地降低任何風險。
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我們的目標是為您的活動提供一個安全且愉快的體驗，
確保所有參與者的安全與滿意。
The building blocks of our service successes are the people with the right mindset, and possessing the necessary skills/qualifications.
They work together to deliver services in a style that is best described as “Precaution is better than cure.” .....
Modern First Aid Service pattern has evolved;
The old trend all you seeing the first aider just sitting around, waiting for someone to come to seek help, instead; "Prevention" had become a new trend, therefore we will be watching out for any potential hazard that may occur in your events; minimize the risk factor before the accident happened and this act is to prevent letting anyone else capture and post it on social media lead to any potential Public relations/ legal crisis.
“Saving a life wasn’t always about performing complicated medical procedures. It was something more. It was about putting a smile on someone’s face and hearing them sincerely .” ― Daniel Sink
