Event First Aid Service Ltd
活動急救服務有限公司
Compassionate & Considerate
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'When lives on the line,
every second count,
A timely intervention ...
could be all that is needed to help.'
關於我們
About us
When coming to make your Event Risk Assessments for your upcoming event, did you cover the liability concern on your event first aid aspect?
First aid
It is a general term meant to provide initial rescue and care for the sick or injured when a disease or accident occurs. Sufficient prehospital First-aid knowledge not only means the difference between life and death but also helps to determine the sequence and the priority of first-aid treatments during an emergency so that the greatest possible good may be accomplished for the greatest number of people. In a pre-hospital setting, without the medical history and under the unpredictable environmental factor of the injured, our job role could come to a matter of lives, that's no room for joking around.
Therefore, "Event First Aid Service Ltd" services possess sufficient liability insurance coverage to guarantee our service standard, skills, knowledge, and use of the medical equipment, as well as taking corporate responsibility to provide medical services to the public ensuring the interests of all the stakeholders within your event, avoiding any unnecessary medical claims and public relations crises.
急救
它是一個通用術語，旨在疾病或意外發生時為病人或受傷者提供初步的救援和護理。
專業急救知識不僅意味著生與死的區別，還可以幫助在緊急情況下確定急救處理的優先順序
從而為盡可能多的受傷者帶來最大的好處。
在院前環境中，在沒有傷者病史的情況下/不可預測的環境因素下，
我們的工作角色可能會關係到生命，這是沒有開玩笑的餘地。
因此“活動急救服務有限公司”的服務擁有充份的責任保險保障，
以保證我們的服務水平、技能、知識和醫療設備的使用，以及承擔企業責任，
為公眾提供醫療服務，保障活動中所有持份者 .
避免活動相關持份者面對不必要的醫療索償及公關危機～
#Event First Aid Service 活動駐場急救服務
"Event First Aid Service Ltd." attaches great importance to and understands that in the context of Hong Kong's high transparency, accountability, and live-streaming trends with bystanders, in terms of holding these sufficient and effective liability insurance policies to provide medical-related services to the public in Hong Kong, not only can ensure all the interests of your event stakeholders but also can protect your event brand reputation, as well as our high standard of service; therefore Everyone can be safe and enjoy a good event experience in your event!
Warmly reminder: Calling an ambulance is something everyone can perform; but what your event needed is that when an accident occurs, you have sufficient medical equipment and relevant knowledge to treat and stabilize the injured on the spot; until further medical attention arrives and takes over taking care of the patient.
“活動急救服務有限公司”非常重視及了解到，在香港高透明度，問責制及和旁觀者直播拍片趨勢的情況下，向公眾提供相關醫療服務持有這些充足有效的責任保險政策可以能保護您所有活動持份者的利益，不僅可以保護您的活動品牌聲譽，還可以確保您的活動獲得我們的高水準服務！每個人都可以在安全方面放心在您的活動中享受美好的活動體驗！
溫馨提示：打電話叫救護車呢個動作人人都做到；但你的活動需要嘅係當有意外發生時，
有足夠醫療裝備，同相關知識喺現場處理穩定傷者，直至進一步醫療救助到達接手治療處理傷者的人。
"Event First Aid Service Ltd" possesses below liability insurance coverage and legally provides service to the public.
1) Medical Malpractice Insurance
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Of course, when we hold medical qualifications and our job is to provide medical-related service to the public, we must take liability for every act/ decision we make to the patients. Therefore, there is no reason not to have this insurance coverage to provide medical-related services to the public., ensure the interest of all stakeholders.
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<Medical Malpractice Insurance> is essential for all professionals in the medical industry. Not only it is to ensure our staff’s background and qualifications meet the highest standards and that liability is fully covered! Provide your clients with the best liability coverage to ensure the benefits of all your event stakeholders. Reduce the exposure of all event stakeholders to unnecessary risk claims.
2) Employee Compensation Insurance
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Employees are crucial assets of a company. 'Event First Aid Service Ltd' values the importance of our employees;
Therefore, we purchased for our working staff, a comprehensive and proper Employee Compensation Insurance which conforms to the < Hong Kong Employees' Compensation Ordinance > and allows our employees to feel they are valued and respected, as well as by our clients.
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Fulfilling the Hong Kong Employees' Compensation Ordinance (Hong Kong Law Chapter 282), employers must possess a valid insurance policy that is subject to corresponding obligations with reference to the law (including The Basic Law).
Reference: Hong Kong Employees' Compensation Ordinance (Hong Kong Law Chapter 282) https://www.labour.gov.hk/eng/legislat/content1.htm
3) Hire Car Permit –Private Service (Limousine)
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Our Company vehicle holds a Private Service (Limousine) Hire Car permit, to fulfill the existing law [section 52(3) of the Road Traffic Ordinance (Cap. 374)] stipulates provisions on the use of private cars for the carriage of passengers for hire or reward. Because using an illegal hire car service can put passengers at risk, as the Vehicle's third-party insurance may be invalid.
「活動急救服務有限公司」具備有以下責任保險並合法向公眾提供服務。
1) 《醫療專業責任保險》
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當然當我們持有相關醫療資格及向公眾提供醫療相關服務，
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而我們工作範疇是會涉及他人的生命時，我們必須對我們對傷患者做出的每項行為/決定和公眾承擔責任。
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因此，沒有理由不持有此項保險承保在香港向公眾提供相關醫療服務以保障各方利益。
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<醫療專業責任保險>對於醫療行業的所有專業人員都是必不可少的。不僅確保我們員工的背景和資歷達到標準。 而且能夠為您的活動提供最大的責任(liability) 保障，以確保你的活動所有活動持份者的利益。減少所有活動持份者面臨不必要的風險索賠。
2) 《僱員補償保險》
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員工是公司的重要資產。“活動急救服務有限公司”重視員工的重要性；
因此，我們為我們的職員購買了一份全面，適當的《員工補償保險》，
該保險符合《香港員工補償條例》，使我們的職員以及客戶都感到自己受到重視和尊重。
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為遵守《香港僱員補償條例》（香港法例第282章），僱主必須擁有有效的保險單，'
是受參照法律（包括基本法）相應的義務。
參考：《香港僱員補償條例》（香港法例第282章） https://www.labour.gov.hk/eng/legislat/content1.htm
3) 《私家服務(豪華房車)出租汽車許可證》
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我們公司的車輛均持有 - 私家服務(豪華房車) 出租汽車;
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為履行現有法例訂有有關使用私家車作出租或取酬載客用途的條文《道路交通條例》(第374章)第52(3)條。
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因為使用非法出租汽車服務會令車上乘客蒙受風險，
提供非法出租汽車服務的車輛其第三者責任保險可能會失效。
F&Q :
What is the difference between Medical Malpractice & Professional Indemnity Insurance?
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The coverage for both these insurances is very similar; however, medical malpractice insurance not only covers economic loss but also injury and property damage following professional negligence, which professional indemnity won’t cover.
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As mentioned, unlike public liability insurance, both cover compensation claims arising out of professional activities. However, the cover under a professional indemnity policy is a lot more restrictive than the cover under a medical malpractice policy.
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Professional indemnity insurance only covers compensation claims involving purely economic losses. This means that if someone makes a claim against the service alleging that the service's professional negligence resulted in them being injured or their property being damaged, professional indemnity insurance would not cover it.
Post-Event First Aid Summary
Based on our real-life practice, this summary plays a particularly important role!
How your event will be benefit
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If an accident happens during the event; we will make a record. The event organizer has a details record to understand the nature of the accident and the after-treatment.
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When come to dealing with any insurance or legal claims, this is a legally valid document to provide for the third parties or loss adjusters
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Reference for your future planning for your next event, minimize any potential hazard.
活動後急救摘要
根據我們過往的實際操作，此”活動後急救摘要”起著特別重要的作用！
如果活動期間發生意外； 我們將記錄在案，
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因此活動主辦有一個詳細記錄而且能夠了解意外的事發經過及治療記錄。
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當涉及任何保險或法律索償時，這是提供給理賠師或公證行的合法有效文件。
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為您下一次活動的未來策劃提供參考，以最大程度地減少任何潛在風險。
We could keep your event confidential upon request!
*我們可以根據您的要求保密您的私人活動！
We work in a "Multidisciplinary Team (MDT)" approach.
Our team is made up of different medical professionals sector all have different areas of expertise so that they can combine their skill sets if necessary to tackle complex and challenging patient clinical conditions.
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The benefit of Multidisciplinary team care - is when professionals from a range of disciplines work together to deliver comprehensive care that handles the patient's clinically complicated condition under the patient's limited medical history in a prehospital setting, stabilizing the patient.
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Also, we have staff who have experience working in a supervisor role in the theme park's first aid department, they are equipped with extensive skills and knowledge to handle any potential complaints or insurance claims, which could benefit your events.
我們以“多學科團隊護理模式”方法工作。
我們的團隊由不同的醫學專業領域組成，各自具有不同的專業領域，因此他們可以在必要時結合各自的醫學專業知識技能來應對複雜而富挑戰性的患者臨床狀況。
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多學科團隊護理模式的好處- 當來自各個學科醫學背景的專業人員一起提供全面的護理時，在院前環境中，在有限的病歷下，可以盡可能滿足處理患者的臨床複雜狀況，穩定患者。
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此外，我們的員工曾經在主題公園擔任急救部門主管，他們具備豐富的
技能和知識來處理任何潛在的投訴或保險索賠，這對您的活動大有裨益。
Our service is not limited to first aid, our service also capable covers sports medicine/sports first aid responsible for making the sport safer for the athletes that participate in it.
We are also capable of performing sports taping, sports consultation, and on-field acute handling to protect or prevent and management of sports and physical activity-related trauma as well as equip the ability to contribute to safer sporting events and organizations.
我們的服務不僅限於急救，我們的服務還涵蓋運動醫學/運動急救，使參與運動的運動員更安全。
我們還能夠進行運動肌內效貼療法、運動醫學諮詢和現場緊急處理，以保護或預防和管理體育和身體活動相關的創傷，並具備為
體育賽事和組織做出貢獻更安全的能力。
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Based on the size and structure of your event, we will ensure that we will have more than sufficient life-saving, immobilization devices and extrication equipment in place and ready to serve in your event.
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All consumables are included without any extra cost.
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So all your event participants know; whenever they require first aid, all event stakeholders will feel safe and have a sense of security that on-site had sufficient materials, equipment, and professionals in place to assist them..
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根據您活動的規模和參與者人數，我們確保將配備有充足的醫療急救、
醫療固定裝置和解救設備到位在場並隨時為您的活動提供服務。 -
所有急救耗材均包含在內，無需任何額外費用。
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這是確保您所有的活動參與者都知道；
每當某人需要急救時，各活動持份者也可以放心並且有安全感 ，
因為現場有充足的醫療急救設備和專業人員來幫助他們；
滿足大眾對活動駐場急救服務 的期望。
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⚠️We do NOT ❌provide a SINGLE-PERSON service.
Our service will provide at least two staff members (including one male and one female). With the benefit of having male and female staff at your event.
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Avoid “MEDICAL DIAGNOSIS TUNNEL VISION” that may lead to a medical error when it comes to making a medical decision.
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Both gender present can play a “Chaperone's role” when coming to necessary Intimate examinations, being able to reassure the patient if they experience distress, and offering emotional support at an embarrassing or uncomfortable time, also can protect the patient’s dignity and confidentiality.
A chaperone role & buddy system also provides a safeguard for both patients and our staff and can discourage unfounded allegations of improper behavior, Secure the interests of all event stakeholders.
Also, from our real-life working experience, our female staffs tend to with a greater effect when coming across to handling infants, children, and the elderly. Also, if your event involved an infant or expectant mother, we could be assigned our female staff with obstetrics qualifications or who had clinical obstetrics experience to assist in your event.
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⚠️我們不會❌提供單人急救服務
我們最少限度將提供2名職員提供服務(包括一名男性, 一名女性)
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避免"MEDICAL DIAGNOSIS TUNNEL VISION"在做出醫療決定時可能導致醫療錯判
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在場的兩性都可以在進行必要的私密檢查時扮演“陪伴者的角色”(Chaperone's role”)，能夠在檢查時讓患者放心，還可以保護患者的尊嚴和私隱。
陪伴者的角色”(Chaperone's role”)& (Buddy System)
還可以為患者和我們的員工提供保障，
並可以阻止毫無根據的不當行為指控，確保所有活動持份者的利益。
從我們的現實經驗，
我們的女員工在處理嬰兒，兒童和老人時往往會發揮更大的作用。
此外，如果您的活動涉及嬰兒或準媽媽，
我們可以分配給我們具有產科資格的女性工作人員或
具有臨床產科經驗的女性職員來協助您進行活動。
We understand that most moms and dads would do anything to keep their little ones safe from harm, nothing is more heart-wrenching than seeing your little one get hurt,
especially if a kiss and a cuddle will not stop the tears.
When your event comes to kids, we all care about safety. Children are easily excitable and often get hurt, particularly when they get tired. However, the pediatric population is more difficult to assess because everything is smaller and young children are often nonverbally to express their feelings, and sometimes SEN Children can be more sensitive.
Having our staff at your event, our staff with the knowledge and skills to
handle children as well as SEN children. and highly sensitive person (HSP)
With our quick action and proficient skills providing immediate emotional and initial medical care to the children. (as well as comforting the worried parents at the same time is also important).
So, you can rest easy knowing that you’ve implemented the necessary steps to keep your event kid-friendly, happy, and safe, ensure your event everyone could have a great time.
我們明白到，大多數媽媽和爸爸都會不惜一切採取任何措施來保護他們的小孩免受傷害，
因為我們了解到沒有什麼比看到你的小孩受傷更令人心痛，
尤其是如果一個吻或一個擁抱都不能阻止你的小孩眼淚的時候。
當您的活動涉及孩子們時，我們首要關注的是安全第一
因為兒童容易得意忘形， 經常容易導致受傷，
特別是在他們疲倦時。 而且對兒童的評估會比較困難，
而兒童通常都非能語言清晰表達到自己感覺，有時SEN/「高敏感族」兒童甚至可能更加敏感。
所以有我們的員工在您的活動，我們的員工具備處理兒童和SEN/「高敏感族」兒童的知識和技能。
憑藉我們的迅速行動和熟練的技巧，可以為孩子們提供即時的情感和初步醫療護理。
（以及同時安慰擔心的父母也很重要）
因此，您可以放心地知道自己已經採取了必要的步驟來使活動對兒童友好，
快樂和安全，並確保每個人都可以度過美好的時光。
Pre-hospital First Aid Service is not always about bloody or dramatic.
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In fact, from our experience, we always have to come across and handle people suffering from emotional distress for various reasons. It is important to understand the reasons and their needs, knowing what is bothering them.
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Therefore, we do encourage our MFA/PFA and IBCCES - Autism and Sensory Awareness Training qualified staff to continually polish their communication skills or enhance their knowledge on counseling or psychology first aid - through look, listen and link, adopt timely effective psychological support and appropriate measures to help mitigate the problem (empathy and sympathy), to improve the immediate senses of secure on the scene offering physical and emotional comfort for the distressed people.
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When requiring advanced support, we could provide a channel to refer them to seek further medical support.
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院前急救服務並不總是關於流血或戲劇性的。
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實際上，根據我們的經驗，我們總是有需要處理由於各種原因而遭受情緒/精神困擾的求助者。 重要的是要了解求助者情緒/精神困擾原因和需求，知道困擾他們的原因。
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因此，我們鼓勵我們擁有MFA / PFA資格的員工不斷提高他們的溝通技巧或增強他們在
心理輔導或精神健康急救方面的知識- 通過 觀察，傾聽和聯繫，及時採取有效的心理情緒支援和適當的措施來緩解問題（同理心 和 同情心），改善現場為求助者提供即時安全感，為陷入情緒/精神困擾的求助者提供身心上的舒適。 -
當需要高級心理支援時，我們可以提供相關渠道來推薦他們尋求進一步的心理醫療支援。
From our real-life working practices, we do often come across a geriatric patient with a medical emergency or traumatic injury.
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🌱Geriatric patients are not just "old adults"— they come with their own challenges, which include social, cognitive, and physical aspects. The physical presentation of geriatric patients is different from that of other patient groups. Taking an honest look at where an elderly needs support is the first step and then assessing all the possible solutions to get them the help they need.
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As Medical First Aid Service providers, we must show empathy and secure their dignity when approaching the geriatric patient, also we need to increase our index of suspicion with elderly patients. Vague and non-specific complaints and traumatic injuries with a low-energy mechanism of injury can have life-altering effects on an older patient.
從我們的實際工作實踐中，我們經常會遇到患有醫療緊急情況或外傷的老年患者。
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🌱老年患者不僅是“老年人”，他們還面臨著自己的挑戰，包括社會，認知和身體方面。 老年患者的身體表現與其他患者群不同。 細心地看待老年人需要支持的地方是第一步，然後評估所有可能的解決方案，以幫助他們獲得所需的幫助。
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作為醫療急救服務提供者，在接觸老年患者時，我們必須表現出同理心 和 同情心並確保他們的尊嚴並獲得尊重，我們還需要對老年患者的受傷機制懷疑指數提高警覺。 模糊和非特定性的主訴以及具有低能量損傷機制的創傷性損傷可能對老年患者產生改變生命的影響。
“Plan before you can manage.”
In simple words, planning comes before managing, events.”
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Behind the scene of every great event,
We are not limited to providing service on the actual event days.
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Pre-event meetings and coordinating also play a very surly part in our ordinary operation; every so often we do require to conduct an onsite visit and develop emergency contingency plans with the event management team.
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Because we can consider the event from a safety perspective, we may spot some potential crises to suggest to the event management teams, in order to minimize any risk, to provide your event safety and a joyful event experience.
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在每一個大型活動的背後，
我們的角色不限於在實際活動當天提供服務。
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活動前會議和協調也在我們的日常業務中也起著非常重要的作用；
我們確實經常需要與活動管理團隊進行活動實地考察，並製定應急計劃。
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因為我們可以從安全角度考慮您的活動，
所以我們可能會發現一些潛在的危機，以向活動管理團隊提出建議，
以最大程度地降低任何風險，
從而為你活動提供的一個安全和歡樂的活動體驗。
The building blocks of our service successes are the people with the right mindset, and possessing the necessary skills/qualifications.
They work together to deliver services in a style that is best described as “Precaution is better than cure.” .....
Modern First Aid Service pattern has evolved;
The old trend all you seeing the first aider just sitting around, waiting for someone to come to seek help, instead; "Prevention" had become a new trend, therefore we will be watching out for any potential hazard that may occur in your events; minimize the risk factor before the accident happened and this act is to prevent letting anyone else capture and post it on social media lead to any potential Public relations/ legal crisis.
“Saving a life wasn’t always about performing complicated medical procedures. It was something more. It was about putting a smile on someone’s face and hearing them sincerely .” ― Daniel Sink
